Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: Administrative Tools; No Service Interruption Apr 28, 2026 09:00-17:00 PDT

What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Posted on Apr 15, 2026 - 12:11 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Apr 28, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Apr 01, 2026 - 10:20 PDT

Weekly Maintenance: Administrative Tools; No Service Interruption Apr 30, 2026 09:00-17:00 PDT

What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Posted on Apr 15, 2026 - 12:12 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption May 1, 2026 10:23-13:23 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Apr 01, 2026 - 10:24 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption May 8, 2026 21:00 - May 9, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Apr 01, 2026 - 10:27 PDT
Apr 27, 2026

No incidents reported today.

Apr 26, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9 pm, Saturday, April 25. Ending 4 am, Sunday, April 26.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Apr 15, 12:22 PDT
Apr 25, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Apr 1, 10:23 PDT
Apr 24, 2026
Apr 23, 2026
Weekly Maintenance: Administrative Tools; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Apr 15, 12:10 PDT
Apr 22, 2026
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 22, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5 pm to 7 pm, Wednesday, April 22.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Apr 8, 13:11 PDT
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8 am, Wednesday, April 22.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Apr 8, 13:09 PDT
Apr 21, 2026
Weekly Maintenance: Administrative Tools; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Apr 15, 12:09 PDT
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Apr 1, 10:19 PDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Apr 1, 10:22 PDT
Apr 17, 2026
Apr 16, 2026
Weekly Maintenance: Administrative Tools; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 16, 20:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:12 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Apr 15, 12:12 PDT
Apr 15, 2026
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Apr 15, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Apr 8, 13:08 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Apr 8, 13:07 PDT
Apr 14, 2026
Weekly Maintenance: Administrative Tools; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:00 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None
Apr 8, 13:57 PDT
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Apr 14, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Apr 1, 10:09 PDT
Apr 13, 2026

No incidents reported.

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