Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 7, 2025 21:00 - Nov 8, 2025 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Oct 01, 2025 - 09:43 PDT
Nov 1, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Oct 1, 09:43 PDT
Oct 31, 2025
Maintenance: Back-end Update to Windows 11 Workstations - Idle Timeouts
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 PDT
Scheduled - What is impacted: Changes are being made to the method in which Student and Instructor stations are automatically logged off after inactivity. This is being done to ensure there are no conflicts with 3rd party exam software.
Level of impact: Minimal
Timing: Thursday, October 30, 11:00 PM
Preparation: None
Oct 29, 14:07 PDT
Oct 30, 2025
No access to various VIU systems impacting all VIU employees and students
Resolved - After Microsoft completed their rollback yesterday, we were able to observe systems coming back online. We are considering this incident Resolved.
Oct 30, 08:51 PDT
Monitoring - Microsoft has successfully completed their rollback, and we are beginning to see functionality return to the affected systems. If you continue to see errors, we suggest clearing your internet cache, logging out of the affected service, then trying again. Please note that services may function slowly while the system regains stability.

Next update by 10:00am, Thursday, Oct 30.
Oct 29, 14:02 PDT
Identified - We continue to monitor the efforts of Microsoft in trying to resolve this ongoing issue. Microsoft reports they are in the process of reverting back to their last known good configuration of the affected systems. Once this is completed, we expect services will begin to regain functionality.

The next update will be communicated by 2:00pm.
Oct 29, 11:55 PDT
Investigating - Users may experience errors when accessing Certain VIU systems.

Login to VIU systems may not be working. This could include:
Unit 4 ERP
Exchange Online
Microsoft 365 Suite
ETC

If you are unable to access one of the administrative systems, wait 5 minutes and try again.
Oct 29, 09:40 PDT
Oct 29, 2025
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, September 27.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Oct 1, 09:48 PDT
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, October 29.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Oct 1, 09:48 PDT
Oct 28, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 28, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Oct 1, 09:45 PDT
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Oct 1, 09:42 PDT
Oct 24, 2025
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Oct 1, 09:45 PDT
Oct 20, 2025
Maintenance: Administrative Systems; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 15:00 PDT
Scheduled - What is impacted:IT Services is working with our vendor to upgrade the systems that host VIU's primary databases. This requires more than just  migrating the database data over to the new system. Afterwards our technicians will be running numerous tests. To confirm that any related tools and other systems which tie into these databases continue to work as intended. 
Level of impact: Service Interruption. During the migration process, any tool or service hosted at isapp.viu.ca or students.viu.ca will be unavailable.. An "Under Maintenance" message will appear when trying to access these services.

Some of the tools and services that will be unavailable include:
- Student Record System (SRS)
- Financial Record System (FRS)
- VIUWeb Admin System Portal and its modules (Award Management (FLEDGER), Student Management (SLED), Gradebook, CUPE Training and Development, Student Services Appointment System, Employee Directory System (EDS), Student Employ Portal Login (Orbis/Experience Hub).

This may also affect various connected systems (Unit4 integrations, D2L integrations, server processes etc.).The EPBC application will still be available.  However, transcripts and new applications won’t be received until we are out of maintenance mode.
Timing: 3 PM, Friday, October 17 to 7AM, Monday, October 20
Preparation: Please logout of the above tools and websites before maintenance begins.
Oct 8, 13:08 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Oct 1, 09:42 PDT
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