Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Jan 28, 2026 17:00-19:00 PST

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: Wednesday, January 28, 5 PM to 7 PM.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Jan 14, 2026 - 13:13 PST

Maintenance: VIU Student Record System (SRS); Service Interruption Jan 28, 2026 20:00-21:00 PST

What is impacted: System updates are being applied to VIUs Student Record System.
Level of impact: Service Interruption. SRS and My Student Record will be unavailable during the maintenance window.
Timing: Wednesday, January 28, 8 PM to 9 PM.
Preparation: Please sign out of SRS prior to the start of maintenance. If needed, make plans to use SRS outside of the maintenance period.
Posted on Jan 28, 2026 - 11:14 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 30, 2026 21:00 - Jan 31, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 12, 2025 - 09:14 PST

Weekly Maintenance: VIU Websites; No Service Interruption Feb 3, 2026 10:00-15:00 PST

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jan 28, 2026 - 10:49 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Feb 6, 2026 21:00 - Feb 7, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jan 28, 2026 - 10:49 PST

Weekly Maintenance: VIU Websites; No Service Interruption Feb 10, 2026 10:00-15:00 PST

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jan 28, 2026 - 10:50 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Feb 13, 2026 21:00 - Feb 14, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jan 28, 2026 - 10:51 PST

Weekly Maintenance: VIU Websites; No Service Interruption Feb 17, 2026 10:00-15:00 PST

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jan 28, 2026 - 10:52 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Feb 20, 2026 21:00 - Feb 21, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jan 28, 2026 - 10:52 PST

Weekly Maintenance: VIU Websites; No Service Interruption Feb 24, 2026 10:00-15:00 PST

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jan 28, 2026 - 10:53 PST

Maintenance - wordpress.viu.ca; Service Interruption Feb 25, 2026 06:00-08:00 PST

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, February 28.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Jan 28, 2026 - 10:54 PST

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Feb 25, 2026 17:00-19:00 PST

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5 PM to 7 PM, Wednesday, February 25.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Jan 28, 2026 - 10:56 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Feb 27, 2026 21:00 - Feb 28, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jan 28, 2026 - 10:53 PST
Jan 28, 2026
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 06:00 PST
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing:Wednesday, January 28, 6 AM to 8 AM.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Jan 14, 13:10 PST
Jan 27, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 27, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jan 14, 13:06 PST
Jan 26, 2026

No incidents reported.

Jan 25, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 25, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 PST
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning Saturday, January 24, at 9 AM. Ending Sunday, January 25, at 4 AM.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jan 21, 11:56 PST
Jan 24, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 24, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 12, 09:14 PST
Jan 23, 2026
Microsoft 365 and Exchange Online Incident: Impacting employees and students
Resolved - Microsoft reports that they have restored services:
"We’ve confirmed that the affected infrastructure has returned to a healthy state and is operating as expected. We’ll continue to closely monitor the remediation actions taken and make any necessary adjustments to maintain stability. If users experience any residual issues, clearing local DNS caches or temporarily lowering DNS TTL values may help ensure a quicker remediation."
Jan 23, 09:17 PST
Update - Microsoft reports that their load balancing efforts had unintentional side effects. Causing some additional challenges. They are continuing to work on resolving these challenges.
More information can be found at https://status.cloud.microsoft.
Jan 22, 15:43 PST
Update - Update from Microsoft:
We're rebalancing traffic across all affected infrastructure to ensure the environment enters into a balanced state. We’re proceeding as quickly as possible and this approach will help us identify any additional actions needed for recovery. More info can be found at https://status.cloud.microsoft
Jan 22, 14:26 PST
Update - Update from Microsoft:
While we've restored the affected infrastructure to a heathy state, further load balancing is required to mitigate impact. We're directing traffic to alternate infrastructure to achieve recovery. More information can be found at https://status.cloud.microsoft.
Jan 22, 13:50 PST
Identified - Microsoft is currently experiencing a challenge with their M365 suite of products and Exchange Online email service.
This can impact everything from creating a new Teams chat to not being able to send/receive email. However it appears be inconsistent with it's service interruptions. What worked 5 minutes ago, no longer working and vise versa.

More details from Microsoft, as well as updates can be found at https://status.cloud.microsoft/
You can also find updates posted on Twitter: https://x.com/MSFT365Status/status/2014422298506285161?s=20

Microsoft's next scheduled update is for 3PM today.
Jan 22, 13:05 PST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 20, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jan 14, 13:05 PST
Maintenance: IT Security Updates; No Interruption
Completed - The scheduled maintenance has been completed.
Jan 20, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 PST
Scheduled - What is impacted: We are deploying security updates to various IT systems.
Level of impact: No Interruption. There is no expected impact to students and employees.
Timing: Tuesday, January 20, 9 AM – 10 AM.
Preparation: None.
Jan 14, 13:09 PST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 10, 11:39 PST
Jan 16, 2026
Jan 15, 2026

No incidents reported.

Jan 14, 2026
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6am to 8am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6am to 8am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Employee Portal, and isapp.viu.ca sites)
- VIU databases (including Research Office app, StarRez, Tableau)
Jan 7, 13:08 PST
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jan 14, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below. We are installing monthly updates to the systems that support or host these services.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, my.viu.ca, stuweb.viu.ca)
Timing: Wednesday, January 14, 5 PM to 7 PM.
Preparation: Please close these systems and all applications connected to these systems before 5 PM. Do not use these systems during the maintenance period.
Jan 7, 13:13 PST
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