Information Technology Advisory
Printing to FindMe printers from MacOS devices
Update - No update at this time. Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5

This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Aug 14, 2026 21:00 - Aug 15, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Aug 03, 2026 - 15:39 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Aug 18, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Aug 03, 2026 - 15:40 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Aug 21, 2026 21:00-22:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Aug 03, 2026 - 15:40 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Aug 25, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Aug 03, 2026 - 15:41 PDT

Maintenance - wordpress.viu.ca; Service Interruption Aug 26, 2026 06:00-08:00 PDT

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, August 26.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Aug 03, 2026 - 15:45 PDT

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Aug 26, 2026 17:00-19:00 PDT

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, August 26.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Aug 03, 2026 - 15:46 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Aug 28, 2026 21:00 - Aug 29, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Aug 03, 2026 - 15:41 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Sep 1, 2026 10:00-14:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Aug 03, 2026 - 15:42 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Sep 4, 2026 21:00 - Sep 5, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Aug 03, 2026 - 15:43 PDT

Aug 14, 2026

Student Printing - After updates, Papercut is now missing the "Add funds" option.
Resolved - This is now resolved. The "Add funds" option has been restored.
Aug 14, 11:48 PDT
Update - We now have a potential solution, and will be installing it tomorrow morning.

Estimated Resolution Time:9:30 am, Friday,
Next Update: By 10 am, August 14.
Aug 13, 13:15 PDT
Investigating - After this mornings updates to the Papercut managed print system, we have discovered that the "Add funds" tab is missing. Students cannot add money to their Papercut account using an online payment method.

In the interim, students can still purchase print cards from the Campus Store. They can redeem these cards using the "Redeem Card" option to add funds to their Papercut account.

Our technicians reach out to the vendor, and are investigating this challenge.

Estimated resolution time: currently unknown.
Next update: by 5 pm today.
Aug 13, 12:29 PDT
Maintenance: Student and Employee Printing; Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 14, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:00 PDT
Scheduled - What is impacted: We deploying a solution to restore the missing "Add Funds" option to Papercut and our Managed Print systems. This solution requires they whole Papercut/Managed Print system to be offline while it is installed and tested.
Level of impact: Service Interruption; Student and employee printing will be unavailable during the maintenance window.
Timing: Friday, August 14, 8 am to 9 am.
Preparation: Please plan to complete any necessary printing outside of the maintenance window.
Aug 13, 13:04 PDT

Aug 13, 2026

Maintenance: Student and Employee Printing; Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:00 PDT
Scheduled - What is impacted:We are installing updates to Papercut and our Managed Print systems.
Level of impact: Service Interruption; Student and employee printing will be unavailable during the maintenance window. 
Timing: Thursday, August 13, 8 am to 10 am.
Preparation: Please plan to complete any necessary printing outside of the maintenance window.
Aug 12, 11:26 PDT

Aug 12, 2026

Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Aug 12, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Aug 3, 15:44 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Aug 3, 15:44 PDT

Aug 11, 2026

Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 11, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Aug 3, 15:38 PDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Aug 3, 15:38 PDT

Aug 7, 2026

Aug 6, 2026

Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 PDT
Scheduled - What is impacted: We are performing maintenance work on equipment that connects the VIU network with the internet.
Level of impact: Service interruption. Internet connectivity and connections to the VIU network may be unavailable or inconsistent for up to Ten (10) Minutes during the maintenance window. This will impact VPN connections to our network, access to network share-drives and on-campus devices accessing/synching with cloud services.
Timing: Thursday, August 6, 6 am to 7 am.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 6 am window. Plan Teams calls and meetings outside of the maintenance window.
Aug 5, 14:37 PDT

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 4, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Aug 3, 15:37 PDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Maintenance: Student Record System; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Aug 1, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 10:00 PDT
Scheduled - What is impacted: We are applying updates to the Student Record System (SRS).
Level of impact: Service Interruption; Both SRS and My Student Record will be unavailable during the maintenance window. 
Timing: Saturday, August 1, 10 am to 12 pm.
Preparation: Please plan to use the Student Record System outside of the Maintenance Period.  Do not use these systems during the maintenance window.
Jul 29, 13:22 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Aug 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 29, 14:50 PDT

Jul 31, 2026

← Incident History Powered by Atlassian Statuspage