Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 9, 2026 21:00 - Jan 10, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:39 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 16, 2026 21:00 - Jan 17, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:39 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 23, 2026 21:00 - Jan 24, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 12, 2025 - 09:14 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 30, 2026 21:00 - Jan 31, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 12, 2025 - 09:14 PST
Jan 7, 2026

No incidents reported today.

Jan 6, 2026
Maintenance: Adobe Reader Update; Possible interruption
Completed - The scheduled maintenance has been completed.
Jan 6, 11:45 PST
Scheduled - What is impacted: Employee and student computers; An update is being deployed to update Adobe Reader. This update impacts any VIU Intune device where the current version is older than Adobe Reader 25.
Level of impact: Possible impact. If in use, the program may need to restart.
Timing: Beginning 1 AM, Friday, December 5.Continuing until all devices have updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Dec 3, 13:39 PST
Maintenance: Software Update; Low Impact
Completed - The scheduled maintenance has been completed.
Jan 6, 11:44 PST
Scheduled - What is impacted: An update is being deployed to our remaining Windows 10 Devices. This will allow these computers to continue receiving security updates from Microsoft.
Level of impact: Low impact. These devices may experience a brief slowdown when the update begins installing.
Timing: Beginning 1:30 AM, Thursday, December 4. Continuing until all devices have updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Dec 3, 13:32 PST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 3, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 10, 11:37 PST
Jan 2, 2026
VIU Winter Break: IT Service Desk Closure
Completed - The scheduled maintenance has been completed.
Jan 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 14:00 PST
Scheduled - The IT Service Desk will be closed over the winter break.
We will be closing at 2 PM on Wednesday December 24, 2025.
Re-opening at 8 AM, January 2, 2026.

For self service options, including tips for setting up VPN and mapping your share drives, visit our knowledge base, at technology.viu.ca.

We hope you have a joyful holiday, and we'll see you next year!
Dec 24, 10:46 PST
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 29, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 10:00 PST
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: 10 AM to 3 PM, Monday, December 29.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Dec 23, 12:55 PST
Dec 28, 2025

No incidents reported.

Dec 27, 2025
Maintenance: Software Update; No interruption
Completed - The scheduled maintenance has been completed.
Dec 27, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 01:30 PST
Scheduled - What is impacted: Student computers in B305-R508 and the B305 Library Commons; We are installing MestReNova chemistry software on student workstations in these areas. This will give students enrolled in chemistry-related courses more options when they need to use this software.
Level of impact: No Interruption. This software will deploy overnight, prior to the Library Commons re-opening for student use.
Timing: Beginning at 1:30 AM, Thursday, December 25. Continuing until installation is complete on all relevant devices.
Preparation: None.
Dec 23, 12:53 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 10, 11:36 PST
Dec 26, 2025
Dec 25, 2025
Dec 24, 2025
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 24, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 06:00 PST
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, January 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Dec 10, 11:43 PST
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