What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on
Oct 01, 2025 - 09:44 PDT
What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6am to 8am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.
Services that may be unavailable for up to 15 minutes between 6am to 8am:
- Internet access on campus
Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Posted on
Oct 01, 2025 - 09:46 PDT
What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5pm to 7pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.
Services that may be unavailable for up to 15 minutes between 5pm to 7pm:
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, my.viu.ca and stuweb.viu.ca)
Posted on
Oct 01, 2025 - 09:47 PDT
What is impacted:IT Services is working with our vendor to upgrade the systems that host VIU's primary databases. This requires more than just migrating the database data over to the new system. Afterwards our technicians will be running numerous tests. To confirm that any related tools and other systems which tie into these databases continue to work as intended.
Level of impact: Service Interruption. During the migration process, any tool or service hosted at isapp.viu.ca or students.viu.ca will be unavailable.. An "Under Maintenance" message will appear when trying to access these services.
Some of the tools and services that will be unavailable include:
- Student Record System (SRS)
- Financial Record System (FRS)
- VIUWeb Admin System Portal and its modules (Award Management (FLEDGER), Student Management (SLED), Gradebook, CUPE Training and Development, Student Services Appointment System, Employee Directory System (EDS), Student Employ Portal Login (Orbis/Experience Hub).
This may also affect various connected systems (Unit4 integrations, D2L integrations, server processes etc.).The EPBC application will still be available. However, transcripts and new applications won’t be received until we are out of maintenance mode.
Timing: 3 PM, Friday, October 17 to 7AM, Monday, October 20
Preparation: Please logout of the above tools and websites before maintenance begins.
Posted on
Oct 08, 2025 - 13:08 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on
Oct 01, 2025 - 09:45 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on
Oct 01, 2025 - 09:45 PDT
What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, October 29.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on
Oct 01, 2025 - 09:48 PDT
What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, September 27.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on
Oct 01, 2025 - 09:48 PDT