Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: VIU Websites; No Service Interruption Dec 3, 2025 09:00-17:00 PST

What is impacted: Our team is migrating milnergardens.viu.ca and technology.viu.ca to a newer version of our website management software.
Level of impact: No Interruption. No outage is expected for visitors accessing the above websites. However, editors may need support from Band and Marketing when connecting to their sites to edit content for the first time.
Timing: Wednesday, December 3, 9 AM to 5 PM.
Preparation: None
Posted on Nov 26, 2025 - 14:19 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 5, 2025 21:00 - Dec 6, 2025 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Nov 26, 2025 - 13:58 PST
Dec 2, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 2, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Nov 26, 13:57 PST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 29, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Nov 19, 13:45 PST
Nov 28, 2025
Nov 27, 2025
Maintenance: Wireless Network Update; Possible Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 27, 06:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 06:00 PST
Scheduled - What is impacted: Technicians are installing security certificate updates to our wireless networks across all sites and campuses. (VIU-Secure, VIU-Guest, and Eduroam)
Level of impact: During the maintenance window, connected devices may disconnect from our wireless networks. The first time you reconnect your device may prompt you to accept/trust the new security certificate before resuming your connection.
Timing: Thursday, November 27, 6 AM.
Preparation: After 6 AM, please take a moment to confirm you are still connected to VIU-Secure. If not, be sure to reconnect and accept/trust the new certificate.
Nov 26, 13:57 PST
Nov 26, 2025
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 PST
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, November 26.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Nov 19, 12:18 PST
Nov 25, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 25, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Nov 12, 14:06 PST
Employee Portal/FIS/HRIS - Access and Stability Challenges
Resolved - After additional monitoring, we consider this fully resolved. Employees may continue using the Employee Portal a normal.
Nov 25, 09:32 PST
Monitoring - The solution is in place, and after testing we consider this challenge resolved. Employees are once again able to sign into the employee portal and use the tools within. We will continue to monitor the fix, to ensure it remains stable as more people sign in.

Next update: By 10 AM, Tuesday, November 24,
Nov 24, 15:38 PST
Identified - Our vendor has a solution ready, and will be installing the fix shortly. Once installed, our technicians will run several tests with the vendor.

Please remain signed out of the Employee Portal.

Estimated Resolution: Unknown.
Next Update: By 3:30 PM, today.
Nov 24, 12:42 PST
Investigating - This morning Employees may find they cannot access the Employee Portal. Those that can sign in may receive errors when trying to use its related systems and tools. (eg. Finance or HR information systems)
We are asking employees to please sign out of the Employee Portal, while our vendor works on a solution.

Estimated resolution time: Unknown.
Next update: By 1 PM today.
Nov 24, 09:52 PST
Nov 24, 2025
Nov 23, 2025
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 23, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 PST
Scheduled - What is impacted: VIU Employee Portal and related tools; Vendor maintenance to the systems that host the VIU Employee portal.
Level of impact: Service Interruption. The Employee Portal and related tools will be unavailable during the maintenance period.
Timing: Saturday, November 22, 9 PM to Sunday, November 23, 4 AM
Preparation: Please plan to use the Employee Portal outside of the Maintenance Period.
Nov 19, 12:17 PST
Nov 22, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Nov 12, 14:03 PST
Nov 21, 2025
Nov 20, 2025

No incidents reported.

Nov 19, 2025
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 19, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be performing maintenance that affects our VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window access may be interrupted to files stored in:
- Departmental Shares
- U-Drives
- Windows Desktop 
- Windows Documents Folder
These interruptions can range from 5 sec. to 10 min, and may occur several times.
Timing: Wednesday, November 26, 5 PM to 7 PM.
Preparation: Please save your work prior to the maintenance window. If needed, save copies of any needed files to your OneDrive and temporarily work off of that copy. Remember to copy any changed files back to the shared drive after the maintenance is complete.
Nov 19, 12:23 PST
Nov 18, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 18, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Nov 12, 14:04 PST
Maintenance: Software Updates; No Interruption
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 13:00 PST
Scheduled - What is impacted: We are updating the windows personalization settings on our student facing and shared use Windows computers. These devices will be set up with a standardized Lock/Login screen and screen-saver. Users will be unable to change them on these devices.
Level of impact: No Impact. This change will occur in the background, and should not impact anyone currently working on the device.
Timing: Monday, November 17, beginning at 1 PM. Continuing until all impacted devices are updated.
Preparation: None
Nov 12, 14:02 PST
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