Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: Software Update; Low Impact Dec 4, 2025 01:30 - Dec 5, 2025 01:30 PST

What is impacted: An update is being deployed to our remaining Windows 10 Devices. This will allow these computers to continue receiving security updates from Microsoft.
Level of impact: Low impact. These devices may experience a brief slowdown when the update begins installing.
Timing: Beginning 1:30 AM, Thursday, December 4. Continuing until all devices have updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Posted on Dec 03, 2025 - 13:32 PST

Maintenance: Adobe Reader Update; Possible interruption Dec 5, 2025 01:00 - Dec 7, 2025 01:00 PST

What is impacted: Employee and student computers; An update is being deployed to update Adobe Reader. This update impacts any VIU Intune device where the current version is older than Adobe Reader 25.
Level of impact: Possible impact. If in use, the program may need to restart.
Timing: Beginning 1 AM, Friday, December 5.Continuing until all devices have updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Posted on Dec 03, 2025 - 13:39 PST

Maintenance - wordpress.viu.ca; Service Interruption Dec 24, 2025 06:00-08:00 PST

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, January 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Dec 10, 2025 - 11:43 PST

Maintenance: Software Update; No interruption Dec 25, 2025 01:30 - Dec 27, 2025 01:30 PST

What is impacted: Student computers in B305-R508 and the B305 Library Commons; We are installing MestReNova chemistry software on student workstations in these areas. This will give students enrolled in chemistry-related courses more options when they need to use this software.
Level of impact: No Interruption. This software will deploy overnight, prior to the Library Commons re-opening for student use.
Timing: Beginning at 1:30 AM, Thursday, December 25. Continuing until installation is complete on all relevant devices.
Preparation: None.
Posted on Dec 23, 2025 - 12:53 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 26, 2025 21:00 - Dec 27, 2025 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:36 PST

Maintenance: VIU Employee Portal; Service Interruption Dec 29, 2025 10:00-15:00 PST

What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: 10 AM to 3 PM, Monday, December 29.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Posted on Dec 23, 2025 - 12:55 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 2, 2026 21:00 - Jan 3, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:37 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 9, 2026 21:00 - Jan 10, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:39 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 16, 2026 21:00 - Jan 17, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 10, 2025 - 11:39 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 23, 2026 21:00 - Jan 24, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 12, 2025 - 09:14 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 30, 2026 21:00 - Jan 31, 2026 00:00 PST

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Dec 12, 2025 - 09:14 PST
Dec 24, 2025

No incidents reported today.

Dec 23, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 23, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Dec 11, 10:37 PST
Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 20, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 10, 11:35 PST
Dec 19, 2025
Maintenance: Student Record System; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 19, 11:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 09:25 PST
Scheduled - What is impacted: Student Record System; We need to put the Student Record System into maintenance mode to adjust some changes from last night's updates.
Level of impact: Service Interruption. Students and employees will not be able to access the Student Record System during the maintenance window.
Timing: 9:20 AM to 10:10 AM, Friday, December 18.
Preparation: < /b>None.
Dec 19, 09:24 PST
Dec 18, 2025
Maintenance: Software Install; OpenShot
Completed - The scheduled maintenance has been completed.
Dec 18, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 22:30 PST
Scheduled - What is impacted: Computer Lab B356 R340; Installation of OpenShot software
Level of impact: This lab will be unavailable during this time.
Timing: beginning 10:30 pm, Thursday, December 18. Continuing until all lab computers updated.
Preparation: None
Dec 17, 14:40 PST
Maintenance: Administrative Systems; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Dec 18, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 17, 14:44 PST
Scheduled - What is impacted: VIU Student Record System (SRS)and 'My Student Record'
Level of impact: Service Interruption. SRS will be unavailable during maintenance window.
Timing: 8:00 pm to 9:00 pm, Thursday, December 18
Preparation: Save all work and close these systems and all applications connected to these systems prior to the maintenance window. Do not use these systems during the maintenance window.
Dec 17, 14:36 PST
Maintenance: Website Software Update; No Interruption
Completed - The scheduled maintenance has been completed.
Dec 18, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 17, 14:43 PST
Scheduled - What is impacted: Our Web team is migrating the adm.viu.ca website to a newer version of our Drupal Web Content Management System.
Level of impact: No Interruption. Access to adm.viu.ca will remain uninterrupted during the move. Editors may need support from the Brand and Marketing team when connecting to their sites for content editing for the first time.
Timing: 9 AM to 5 PM, Thursday, December 18.
Preparation: None.
Dec 10, 14:07 PST
Maintenance: Software Update; Windows 11 workstations
Completed - The scheduled maintenance has been completed.
Dec 18, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 13:00 PST
Scheduled - What is impacted: Windows 11 workstations; Resolving idle timeouts issue
Level of impact: No Interruption. Low impact. Computers will not require a restart.
Timing: beginning 1:00 pm until all computers updated.
Preparation: None
Dec 17, 14:25 PST
Maintenance: Software Update; Windows 10 Settings
Completed - The scheduled maintenance has been completed.
Dec 18, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 10:00 PST
Scheduled - What is impacted: Employee and student computers; Setting remaining Windows 10 Devices to automatically check for and install updates every Sunday at 1:00 AM
Level of impact: No Interruption. Low impact. Computers will not require a restart.
Timing: 10:00 AM
Preparation: None
Dec 17, 14:22 PST
Maintenance: Software Update; Windows 11 Settings
Completed - The scheduled maintenance has been completed.
Dec 18, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 09:00 PST
Scheduled - What is impacted: Employee and student computers; Enabling Location services on Windows 11 devices
Level of impact: None
Timing: 9:00 AM
Preparation: None required
Dec 17, 14:16 PST
Dec 17, 2025

No incidents reported.

Dec 16, 2025
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 16, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Dec 10, 11:46 PST
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 13, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:00 PST
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: 2 PM to 4 PM, Saturday, December 13.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Dec 10, 14:01 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 13, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Dec 3, 10:54 PST
Dec 12, 2025
Dec 11, 2025
Maintenance: Network and Internet Services; Potential Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 PST
Scheduled - What is impacted: VIU IT Network Services is preforming maintenance on our Firewall and Networking equipment.
Level of impact: Potential service interruption. Internet access, VPN connections and access to the VIU network may be unavailable or inconsistent for up to two (2) minutes during the maintenance window.
Timing: 6 AM to 7 AM, Thursday, December 11.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 06:00am window. If network connectivity is important to your work, please schedule to work in another building or space during the maintenance window.
Dec 10, 14:04 PST
Dec 10, 2025
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Dec 10, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, my.viu.ca, stuweb.viu.ca)
Timing: Wednesday 5pm to 7pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.
Dec 10, 11:33 PST
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