Information Technology Services Advisory Page Status

Mitel and Nortel Phone systems on the Nanaimo Campus - Power loss to main telecom systems

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional. Voicemail for the Nortel system is also offline.

Our vendor is out of their change freeze, and we are moving forward with moving the last batch of key phone numbers. Our legacy 4-digit local dialing is not compatible with Teams Calling. When leaving a message for someone to call you back, be sure they have your full name and contact info.

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If 911 has been called, have someone nearby call Security Services at 1-250-740-6600 to report the incident to VIU. If the incident is not urgent, call Security Services to request mobile first aid. Further information about First Aid can be found on the Health and Safety Services website.
Security Services can be reached at 1-250-740-6600.

Updates: The next update will be sent out by 5pm, Friday, March 14, 2025.
Mar 03, 2025 - 10:45 PST

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional. We have noted that additional phone lines have become inactive over the last two weeks, as these systems continue to degrade.

Our vendor is out of their change freeze, and we are moving forward with moving our next batch of key phone numbers. Our legacy 4-digit local dialing is not compatible with Teams Calling. When leaving a message for someone to call you back, be sure they have your full name and contact info.

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).
Campus Security can be reached at 250-740-6512 or 250-753-3812.

Updates: The next update will be sent out by 5pm, Friday, January 24, 2025.
Jan 17, 2025 - 17:27 PST

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional. We have noted that additional phone lines have become inactive over the last two weeks, as these systems continue to degrade.

To date, we have moved 27 critical external facing numbers into Microsoft Teams Calling. Our goal is to have these lines be able to send and receive calls and have a basic voicemail service. Most of these lines can now receive calls, and some have voicemail set up. Our vendor is currently in a change blackout, and we must wait before moving any additional numbers to Teams

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).
Campus Security can be reached at 250-740-6512 or 250-753-3812.

Updates: The next update will be sent out by 5pm, Friday, January 17, 2025.
Jan 10, 2025 - 16:39 PST

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional.

To date, we have moved 27 critical external facing numbers into Microsoft Teams Calling. Our goal is to have these lines be able to send and receive calls and have a basic voicemail service. Most of these lines can now receive calls, and some have voicemail set up.

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).
Campus Security can be reached at 250-740-6512 or 250-753-3812.

Updates: The next update will be sent out by 5pm, Friday, January 10, 2025.
Jan 03, 2025 - 16:26 PST

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional.

To date, we have moved 27 critical external facing numbers into Microsoft Teams Calling. Our goal is to have these lines be able to send and receive calls and have a basic voicemail service. Most of these lines can now receive calls, and some have voicemail set up.

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).
Campus Security can be reached at 250-740-6512 or 250-753-3812.

Updates: The next update will be sent out by 5pm, Friday, January 1, 2025.
Dec 13, 2024 - 16:59 PST

Update - Currently, some legacy phone systems remain active on the Nanaimo campus. We cannot make any changes to what is left, nor can we estimate how long it will remain functional.

To date, we have moved 27 critical external facing numbers into Microsoft Teams Calling. Our goal is to have these lines be able to send and receive calls and have a basic voicemail service. Once we get a line to this state, we pivot to the next line in the list. With our efforts focused on getting as many lines moved before the old system fails entirely.

Note: The IT Service Desk can be reached at 250-740-6300, or our toll-free number 1-833-902-6301 for your urgent needs.
When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).
Campus Security can be reached at 250-740-6512 or 250-753-3812.

Updates: The next update will be sent out by 4:30pm, Friday, December 13.
Dec 06, 2024 - 18:08 PST

Update - Currently the Nanaimo campus has some operational phonelines. We cannot control which lines are active. Nor can we provide any surety as to how long they will remain active. Phone service continues to work for all other sites and campus sites.

We are working with vendors to accelerate implementing a replacement telecom solution. However this will take time to set up and implement. Our initial priority will be migrating core, Nanaimo based, public facing business numbers once everything is in place to do so.

Note: The IT Service Desk local numbers 6300 and 250-740-6300 are still offline. Please continue to use our toll-free number to reach out to us with your urgent needs: 1 833-902-6301.

When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium). Campus Security can be reached at 250-740-6512 or 250-753-3812.

Estimated Resolution Time: Unknown.
Next update: will be by 4:30pm, Friday, December 6.
Nov 27, 2024 - 16:47 PST

Update - Currently the Nanaimo campus has some operational phonelines. We cannot control which lines are active. Nor can we provide any surety as to how long they will remain active. Phone service continues to work for all other sites and campus sites.

We are working with vendors to accelerate implementing a replacement telecom solution. However this will take time to set up and implement. Our initial priority will be migrating core, Nanaimo based, public facing business numbers once everything is in place to do so.

Note: The IT Service Desk local numbers 6300 and 250-740-6300 are still offline. Please continue to use our toll-free number to reach out to us with your urgent needs: 1 833-902-6301.

When on the Nanaimo campus if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium). Campus Security can be reached at 250-740-6512 or 250-753-3812.

Estimated Resolution Time: Unknown.
Next update: will be by 4:30pm , Wednesday, November 27.
Nov 22, 2024 - 14:56 PST

Update - Our technicians have discovered a key component in the Nortel System has failed. Working with vendors, our team is investigating possible solutions and alternative options.

On the Nanaimo Campus, if you have a medical, police or fire emergency, please call 911 from a cellular or smartphone. If you need First Aid, please visit B315 (Security Office) or B190 (Gymnasium).

Estimated Resolution Time: Unknown.
Next update: will be by 2:30pm tomorrow, Friday, November 22
Nov 21, 2024 - 13:39 PST

Update - Our technicians have discovered a key component in the Nortel System has failed. We are investigating possible solutions and alternative options.

Estimated Resolution Time: Unknown.
Next update: will be by 1:30pm tomorrow, Thursday, November 21.
Nov 20, 2024 - 16:19 PST

Identified - Our technicians have discovered a key component in the Nortel System has failed. We are investigating possible solutions and alternative options.

Estimated Resolution Time: Unknown.
Next update: will be by 4:30pm today.
Nov 20, 2024 - 13:39 PST

Investigating - The storm last night has resulted in power loss to some of our key telecom systems. This has resulted in both our Mitel and Nortel phone systems to go offline.

External calls currently cannot be made to, or from the Nanaimo Campus. However, 4 digit dialing between Mitel phones does work. Nortel phones currently have no service at all.

Cowichan, tiwšɛmawtxʷ, Deep Bay, Milner Gardens and the G.R. Paine Horticultural Training Center have working phones.

Our technicians are investigating. Please use the IT Service Desk toll free number found on technology.viu.ca page. Our 250 number is also offline.

Estimated Resolution Time: Unknown.
Next update: will be by 1:30pm today.
Nov 20, 2024 - 08:44 PST

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational

Email Operational

Network: Internet, Wireless, and Wired Operational

Printing Operational

Telephone System Operational

Websites and Learning Tools Operational

VIULearn (D2L) Operational

Library Services Operational

University Website (viu.ca) Operational

Student Self-service: My Student Record Operational

Administrative Systems Operational

Student Records (SRS) Operational

Financial Records System (FRS) Operational

Employee Portal (FRIS, HRIS, Payroll, Etc) Operational

Admin Systems Portal (VIUWeb) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance: Internet Services; Service Interruption Jun `3`, `2025` `17:00`-`19:00` PDT

What is impacted:Our internet service provider will be performing maintenance on their network infrastructure.
Level of impact: Service interruption. VIU internet service may experience a brief, 5 minute outage during the maintenance window. This outage will impact all internet connections, including VPN and Remote Desktop Connections.
Timing: 5pm to 7pm, Tuesday, June 3.
Preparation: Please save any important work prior to the maintenance window. Be aware of the potential to be disconnected when using the internet during this time.
Posted on Jun 03, 2025 - 13:41 PDT

Past Incidents

Jun 3, 2025

Weekly Maintenance: VIU Websites; No Service Interruption

Completed - The scheduled maintenance has been completed.
Jun 3, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 PDT

Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
May 28, 09:09 PDT

Windows 10 Update impacting VIU Devices

Resolved - Microsoft has now pulled the broken Windows update from distribution, so it will not install on any additional devices. Our fix continues to roll out and has been deployed to over 80% of our Windows 10 fleet. Some of our Windows 10 devices may be missing the feature that “breaks” when that broken Windows update installed itself. It is safe to restart these computers.

At this point we recommend saving your work, note down your device’s computer name, and restarting your computer. In the unlikely event it becomes stuck at a BitLocker screen, or a blue Windows crash screen (BSoD), please call the IT Service Desk. Have your employee number and the computer name handy. We will work with you resolve the challenge on the phone if it is a BitLocker screen or get a technician to investigate the BSoD.
Jun 3, 12:23 PDT

Update - A fix is now being deployed to impacted devices. It will install quietly in the background while you work or overnight. Approximately 80% of our fleet has now received this fix. Instructions have been sent out on how to confirm if it is installed on your VIU device. This will let everyone confirm if it is ok to save their work and restart their computers. Windows can then finish installing any pending updates and return to the log-in screen. If it has not installed yet, please hold off on restarting your device.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 1pm, Tuesday, June 3, 2025.
May 30, 16:10 PDT

Update - If you are on a VIU Windows 10 device, please refrain from restarting your computer.

A fix is now being deployed to impacted devices. It will install quietly in the background while you work or overnight. Once we have confirmed it has fully deployed, an email will be sent. This will let everyone know that it is ok to save your work and restart your computers. Windows can then finish installing any pending updates and take you back to the log-in screen.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 1pm, Thursday, May 29, 2025.
May 28, 14:03 PDT

Update - If you are on a VIU Windows 10 device, please refrain from restarting your computer.

Our team is working to resolve a challenge that came up in deployment testing. Once testing is complete, we will organize deploying it to impacted devices in our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next, once it is in place.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 2:30pm, Tuesday, May 27, 2025.
May 26, 16:28 PDT

Update - If you are on a VIU Windows 10 device, please refrain from restarting your computer.

Our team is working to resolve a challenge that came up in deployment testing. Once testing is complete, we will organize deploying it to impacted devices in our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next, once it is in place.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 4:30pm, Monday, May 26, 2025.
May 26, 12:41 PDT

Update - f you are on a VIU Windows 10 device, please refrain from restarting your computer.

Our team is working to resolve a challenge that came up in deployment testing. Once testing is complete, we will organize deploying it to impacted devices in our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next, once it is in place.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 12:30pm, Monday, May 26, 2025.
May 23, 12:29 PDT

Update - If you are on a VIU Windows 10 device, please refrain from restarting your computer.
Our team is working to resolve a challenge that came up in deployment testing. Once testing is complete, we will organize deploying it to impacted devices in our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next, once it is in place.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 12:30pm, Friday, May 23, 2025.
May 22, 14:35 PDT

Update - If you are on a VIU Windows 10 device, please refrain from restarting your computer. Our technicians are in the final stage of testing our solution. Once testing is complete, we will organize deploying it to impacted devices in our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next, once it is in place.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 2:30pm, Thursday, May 22, 2025.
May 22, 10:54 PDT

Update - At this point we have either restored access to, or replaced impacted devices. If you are on a VIU Windows 10 device, please refrain from restarting your computer. Once our technicians have completed testing our solution, we will send it out to our Windows 10 fleet. A follow-up email will then be sent out to the community with directions on what to do next.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Estimated resolution time: Unknown.

Next update: by 11pm, Thursday, May 22, 2025.
May 21, 16:19 PDT

Identified - We are working to block the bad Windows update and push Microsoft’s fix out to devices. Once we push this fix, we will send a follow-up email to the community with directions on what to do next.

If your windows 10 device is stuck at a BitLocker screen, or a blue Windows crash screen, please call the IT Service Desk. Have your employee number and computer name handy. The computer name should be printed on a sticker on the device. We will work with you to unlock your device.

Currently if you are on a VIU Windows 10 device, please refrain from restarting your computer until we have pushed out the fix.

Estimated resolution time: Unknown.

Next update: by 2pm today.
May 21, 10:56 PDT

Investigating - Microsoft has deployed a bad windows update that can potentially lock up a Windows 10 computer upon reboot.

If you are using a Windows 10 device and are prompted to reboot, please do not do so.

Our technicians are investigating this challenge.

Estimated resolution time: Unknown.

Next update: 10:30am today.
May 21, 09:30 PDT

Partial Employee Access Outage to the Student Record System and isapp Tools

Resolved - This is now resolved. As of 11:30am this morning the missing access has been restored to all impacted employees.
Jun 3, 11:55 PDT

Identified - Some employees may experience errors when attempting to log into the Student Record System (SRS) and isapp tools.
Note: Access to the Employee Portal is not impacted.

Student access is not impacted, and they can still log into SRS normally.

Our technicians have identified the root of this challenge, and are working on a solution.

Estimated Resolution time: 11:30am today.

Next update: by 11:30am today.
Jun 3, 10:07 PDT

Jun 2, 2025

Maintenance: Software Update - ArcGIS; Possible Interruption

Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:00 PDT

Scheduled - What is impacted: Employee and student computers; With the impending license renewal and changes for ArcGIS Pro, the software needs to be uninstalled and reinstalled with an updated version.
Level of impact: Possible Service Interruption; Once the current license expires of June 1st, any existing installations will stop working. A new version of the software that works with the new license needs to be installed.
During the maintenance window, this new version will automatically installed on identified student/instructor computers as labs are upgraded to Windows 11. For Employee workstations ArcGIS will be made available in Company Portal for staff to manually install. Remember: Back up your files and uninstall the old version, prior to installing the new version of ArcGIS Pro.

NOTE: The updated version of ArcGIS will ask you to log in to use the software. Click on the Vancouver Island University button and sign in using your @viu.ca or @my.viu.ca email address.
Timing: Beginning 10pm, Friday, May 28. Continuing until all devices have been updated.
Preparation: Please save and back up your ArcGIS files prior to 10pm, Friday, May 30.
May 28, 14:29 PDT

Jun 1, 2025

Maintenance: Network and Internet Outage - All Campuses; Service Interruption

Completed - The scheduled maintenance has been completed.
Jun 1, 23:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:50 PDT

Scheduled - What is impacted: We are performing additional maintenance to VIUs Security and Firewall systems. All internet and network connections are passed through our firewalls, to scan for questionable or malicious connections.
Level of impact: Service interruption. Internet connectivity and connections to the VIU network in this area including shared drives and other hosted services, may be unavailable or inconsistent for up to 30 minutes during the maintenance window. (eg. shared drives, isapp.viu.ca services, remote VPN connections, VoIP phones, the internet, etc.)
Timing: 9:50pm to 11:50pm Sunday, June 1.
Preparation: Be aware of the outage window. Please save your work and log off before the maintenance window begins. If you have a device that requires constant network connection, be advised that the device may be temporarily disconnected from the network to our datacenter or network to the internet during this maintenance window. Please reach out to ithelp@viu.ca if you have a device that requires constant connection so that we may discuss options.
May 28, 14:22 PDT

May 31, 2025

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption

Completed - The scheduled maintenance has been completed.
May 31, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 21:00 PDT

Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
May 21, 13:27 PDT

May 30, 2025

May 29, 2025

Maintenance: Network and Internet Services; Service Interruption

Completed - The scheduled maintenance has been completed.
May 29, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 PDT

Scheduled - What is impacted:Network and Internet Services; We are updating and testing key components of VIU’s network infrastructure. This work will impact network and internet service across all sites and campuses.
Level of impact: Service interruption. Internet connectivity and connections to the VIU network in this area including shared drives and other hosted services, may be unavailable or inconsistent for up to 10 minutes during the maintenance window. (eg. shared drives, isapp.viu.ca services, remote VPN connections, VoIP phones, the internet, etc.)
Timing: 6am to 7am, Thursday, May 29.
Preparation: Be aware of the outage window. Please save your work and log off before the maintenance window begins. If you have a device that requires constant network connection, be advised that the device may be temporarily disconnected from the network to our datacenter or network to the internet during this maintenance window. Please reach out to the IT Service Desk if you have a device that requires constant connection so that we may discuss options.
May 28, 14:14 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption

Completed - The scheduled maintenance has been completed.
May 29, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 PDT

May 28, 2025

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption

Completed - The scheduled maintenance has been completed.
May 28, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:00 PDT

Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, May 28.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
May 21, 13:28 PDT

Maintenance - wordpress.viu.ca; Service Interruption

Completed - The scheduled maintenance has been completed.
May 28, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 PDT

Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, May 28.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
May 21, 13:28 PDT

May 27, 2025

Weekly Maintenance: VIU Websites; No Service Interruption

Completed - The scheduled maintenance has been completed.
May 27, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 PDT

May 26, 2025

May 25, 2025

Maintenance: VIU Employee Portal; Service Interruption

Completed - The scheduled maintenance has been completed.
May 25, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 PDT

Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9pm, Saturday, May 24. Ending 4am, Sunday, May 25.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
May 21, 13:31 PDT

May 24, 2025

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption

Completed - The scheduled maintenance has been completed.
May 24, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 PDT

May 23, 2025

May 22, 2025

May 21, 2025

May 20, 2025

Weekly Maintenance: VIU Websites; No Service Interruption

Completed - The scheduled maintenance has been completed.
May 20, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 PDT

About This Site

Scheduled Maintenance

Maintenance: Internet Services; Service Interruption Jun 3, 2025 17:00-19:00 PDT

Past Incidents

Maintenance: Internet Services; Service Interruption Jun `3`, `2025` `17:00`-`19:00` PDT