Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Weekly Maintenance: VIU Websites; No Service Interruption Jun 7, 2023 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None
Posted on May 31, 2023 - 13:11 PDT
Maintenance: VIU Websites; No Interruption Jun 7, 2023 13:00-15:00 PDT
What is impacted: VIU Websites. The Web team will be changing which cloud hosting service stores our web content. Being migrated in this batch are the Canadian Letters and Images Project and VIU Administration sites.
Level of impact: No Interruption. This change only impacts where we host our website, not how it is accessed or edited.
Timing: 1pm to 3pm, Wednesday, June 7.
Preparation: None
Posted on May 31, 2023 - 15:14 PDT
Past Incidents
Jun 3, 2023
Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
May 31, 13:12 PDT
Jun 2, 2023
Jun 1, 2023

No incidents reported.

May 31, 2023
Maintenance: VIU Websites; No Interruption
Completed - The scheduled maintenance has been completed.
May 31, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 13:01 PDT
Scheduled - What is impacted: VIU Websites; The Web team will be changing which cloud hosting service stores our web content. Being migrated in this batch are the VIU Services (services.viu.ca) and BA (ba.viu.ca, ah.viu.ca, socialsciences.viu.ca, english.viu.ca) websites.
Level of impact: No Service Interruption. This change only impacts where we host our website, not how employees’ access or edit it.
Timing: 1pm and 3pm, Wednesday, May 31.
Preparation: None.
May 24, 14:45 PDT
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
May 31, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:02 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None
May 23, 12:02 PDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Maintenance: Network and Internet Services; No Interruption
Completed - The scheduled maintenance has been completed.
May 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 PDT
Scheduled - What is impacted: Our internet provider is performing maintenance on some of their equipment.
Level of impact: No interruption. VIU is not in the list of impacted sites, and should see no service interruption.
Timing: 6am to 7am, Sunday, May 28.
Preparation: None required.
May 25, 13:46 PDT
May 27, 2023
Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
May 27, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
May 23, 12:04 PDT
May 26, 2023
May 25, 2023

No incidents reported.

May 24, 2023
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
May 24, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 10:01 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None
May 17, 15:26 PDT
Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
May 24, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 13:00 PDT
Scheduled - What is impacted: VIU Websites. The Web team will be changing which cloud hosting service stores our web content. Being migrated in this batch are the Science and Technology, Facilities and Ancillary Services websites.
Level of impact: No Interruption. This change only impacts where we host our website, not how it is accessed or edited.
Timing: 1pm to 3pm, Wednesday, May 24.
Preparation: None
May 17, 15:36 PDT
Maintenance: wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
May 24, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 7am, Wednesday, May 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
May 17, 14:29 PDT
May 23, 2023
Maintenance: Software Update; Computer Restart
Completed - The scheduled maintenance has been completed.
May 23, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 PDT
Scheduled - What is impacted: Employee and student computers; upgrading software including Office, Adobe, and Windows.
Level of impact: Possible Computer restart. Installations and restarts will only occur during maintenance windows.
Timing: Beginning 1am to 6am, Saturday, May 20. This will repeat each night until all devices have been updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
May 17, 14:28 PDT
May 22, 2023

No incidents reported.

May 21, 2023
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
May 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9pm, Saturday May 20. Ending 5am, Sunday, May 21.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
May 17, 14:24 PDT
May 20, 2023
Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
May 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
May 17, 13:56 PDT
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