Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jun 26, 2026 21:00 - Jun 27, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 03, 2026 - 12:47 PDT

Maintenance: Log-in Security Improvements; Service Interruption Jun 29, 2026 09:00-09:30 PDT

What is impacted: We will be implementing security improvements to our legacy Authentication Portal which handles logins for the following services: VIULearn, ISAPP, Maxient, Starrez, Unit4, BCnet Wiki and Yuja
Level of impact: Service Interruption; Your login may timeout and need to be retried if you attempt to login during the maintenance period.
Timing: Monday, June 29, 9 am to 9:30 am.
Preparation: Please login before the maintenance period to avoid any login issues during the maintenance period.
Posted on Jun 24, 2026 - 11:10 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jun 30, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jun 03, 2026 - 12:55 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 3, 2026 21:00 - Jul 4, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 03, 2026 - 12:48 PDT
Jun 26, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: 12am to 3am, Friday, June 26.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jun 24, 11:12 PDT
Jun 25, 2026

No incidents reported.

Jun 24, 2026
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 24, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, June 24.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Jun 3, 12:58 PDT
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, June 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Jun 3, 12:58 PDT
Jun 23, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 23, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 3, 12:52 PDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 21, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9pm, Saturday, June 20. Ending 4am, Sunday, June 21.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jun 17, 12:51 PDT
Jun 20, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 3, 12:46 PDT
Jun 19, 2026
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 3, 12:50 PDT
Student and Employee Printing - Printing to FindMe Print Queue
Resolved - This has now been resolved. Students and Employees can once again print to the FindMe printers
Jun 16, 13:01 PDT
Investigating - We are currently investigating a "failed to connect" error that occurs when students or employees try to print to the FindMe printers. Copying and scan to email on these devices are working normally.

Estimated resolution time: Unknown.
Next update: By 2pm today.
Jun 16, 12:44 PDT
Maintenance: Student and Employee Printing; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 16, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 PDT
Scheduled - What is impacted: The systems that host PaperCut and our managed print queues are receiving security and software updates. These systems will need to be deactivated while this work is performed.
Level of impact: Service Interruption. Employee and student printing will be unavailable during the maintenance window. Print jobs submitted during the outage may not be available for release once the upgrade is complete.
Timing: Tuesday, June 16, 8am to 12pm. There is the chance that this might take longer to complete than planned.
Preparation: Please plan to complete any necessary printing before the maintenance begins. Wait until services have been fully restored before sending new print jobs.
Jun 3, 13:14 PDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 3, 12:45 PDT
Jun 12, 2026
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