Information Technology Advisory
Maintenance: Software Update; Computer Restart
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2026 - 08:00 PDT
Scheduled - What is impacted: Employee and student computers; We are updating the Alertus notification software. This software is used by Health & Safety to notify people in the event of an emergency.
Level of impact: Computer restart required. If a device is in use during the update, a logout or reboot will be required to restart the Alertus software. A pop-up will appear once the update is installed, asking you to restart your device.
Timing: beginning 8 pm, Thursday, July 2. Continuing until all computers updated.
Preparation: Users should save their work and reboot their devices after the update. This will ensure the continued availability of safety and emergency notifications.
Jul 2, 2026 08:00 - Jul 4, 2026 08:00 PDT
Printing to FindMe printers from MacOS devices
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5

This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 3, 2026 21:00 - Jul 4, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 03, 2026 - 12:48 PDT

Maintenance: VIU Employee Portal; Service Interruption Jul 4, 2026 23:00 - Jul 5, 2026 01:00 PDT

What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 11 pm, Saturday, July 4. Ending 1 am, Sunday, July 5.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Posted on Jun 30, 2026 - 09:32 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jul 7, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jun 29, 2026 - 14:43 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 10, 2026 21:00 - Jul 11, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 29, 2026 - 14:43 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jul 14, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jun 29, 2026 - 14:44 PDT

Maintenance: Server Restarts; Service Interruption impacting employees and students Jul 15, 2026 06:00-08:00 PDT

Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Posted on Jun 29, 2026 - 14:46 PDT

Maintenance: Server Restarts; Service Interruption impacting employees and students Jul 15, 2026 17:00-19:00 PDT

Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Posted on Jun 29, 2026 - 14:47 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 17, 2026 21:00 - Jul 18, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 29, 2026 - 14:45 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jul 21, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jun 29, 2026 - 14:46 PDT

Maintenance - wordpress.viu.ca; Service Interruption Jul 29, 2026 06:00-08:00 PDT

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, July 29.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Jun 29, 2026 - 14:53 PDT

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Jul 29, 2026 17:00-19:00 PDT

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, July 29.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Jun 29, 2026 - 14:49 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 31, 2026 21:00 - Aug 1, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 29, 2026 - 14:50 PDT
Jul 3, 2026

No incidents reported today.

Jul 2, 2026

Unresolved incident: Maintenance: Software Update; Computer Restart.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 30, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 3, 12:55 PDT
Employees are unable to sign into the Employee Portal
Resolved - After additional monitoring, this is now resolved.
Jun 30, 09:29 PDT
Monitoring - Around 4:45 pm Friday, June 27, a challenge arose preventing employees from signing in to the Employee Portal.

After some initial testing, it was determined that the challenge lay with our vendors systems. We reached out and notified them of the issue.

The vendor has reported that this challenge is now resolved, As of 4:42 am, Monday, June 29, employees were once again able to sign into the Employee Portal. If you are still experiencing access issues, we recommend clearing browser cache and then attempting to access the system again.

We will continue monitoring to ensure everything remains stable.

Next update: 3:30 pm, Monday, June 29.
Jun 29, 10:04 PDT
Jun 29, 2026
Maintenance: Log-in Security Improvements; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 29, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:00 PDT
Scheduled - What is impacted: We will be implementing security improvements to our legacy Authentication Portal which handles logins for the following services: VIULearn, ISAPP, Maxient, Starrez, Unit4, BCnet Wiki and Yuja
Level of impact: Service Interruption; Your login may timeout and need to be retried if you attempt to login during the maintenance period.
Timing: Monday, June 29, 9 am to 9:30 am.
Preparation: Please login before the maintenance period to avoid any login issues during the maintenance period.
Jun 24, 11:10 PDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 3, 12:47 PDT
Jun 26, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: 12am to 3am, Friday, June 26.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jun 24, 11:12 PDT
Jun 25, 2026

No incidents reported.

Jun 24, 2026
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 24, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, June 24.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Jun 3, 12:58 PDT
Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, June 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Jun 3, 12:58 PDT
Jun 23, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 23, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 3, 12:52 PDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 21, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9pm, Saturday, June 20. Ending 4am, Sunday, June 21.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jun 17, 12:51 PDT
Jun 20, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 3, 12:46 PDT
Jun 19, 2026
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