Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: VIU Websites; No Service Interruption Mar 17, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Feb 25, 2026 - 11:45 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Mar 20, 2026 21:00 - Mar 21, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Feb 25, 2026 - 11:51 PST

Weekly Maintenance: VIU Websites; No Service Interruption Mar 24, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Feb 25, 2026 - 11:45 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Mar 27, 2026 21:00 - Mar 28, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Feb 25, 2026 - 11:48 PST

Weekly Maintenance: VIU Websites; No Service Interruption Mar 31, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Feb 25, 2026 - 11:53 PST

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Apr 3, 2026 21:00 - Apr 4, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Feb 25, 2026 - 11:47 PST
Mar 14, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Feb 25, 11:50 PST
Mar 13, 2026
Maintenance: Internet Services; Possible Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 13, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 PDT
Scheduled - What is impacted:Our Internet Service Provider (ISP) id installing updates on their core network systems.
Level of impact: Possible Service interruption. There is a possible 1-2 minute interruption to internet access during the maintenance window. This would impact all VIU sites and campuses.
Timing: Friday, March 13, 6 am – 6:30 am.
Preparation: Please save your work prior to the maintenance window. Be aware of the potential service interruption and plan accordingly.
Mar 11, 13:35 PDT
Mar 12, 2026
Administrate system challenge impacting both employees and students.
Resolved - Between 9:30 pm, Thursday, March 12 and 9:30 am Friday, March 1, employees and students may not have received automated emails generated by our administrative systems. (e.g. Automated room booking emails.) This also included messages from instructors to their classes sent via our Student Record System (SRS) and its ClassList tool. The transcript exchange and ApplyBC tools may also have been impacted.

While offline, the messages to and from ClassList were queued up. These were sent to their intended recipients just after 9:30 am.
If an expected email from the room booking system did not show up this morning, please email the room booking team to follow up.
Mar 12, 21:30 PDT
Mar 11, 2026
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Mar 11, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 17:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Mar 4, 13:49 PST
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Mar 11, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 06:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Mar 4, 13:50 PST
Mar 10, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 10, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Feb 25, 11:44 PST
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 7, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:05 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Feb 25, 11:47 PST
Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 3, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Feb 25, 11:43 PST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Feb 28, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jan 28, 10:53 PST
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