Information Technology Advisory
Maintenance: Microsoft Office 365 Update; App Restart
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 2026 - 01:00 PDT
Scheduled - What is impacted: Employee and student computers; Microsoft is changing how Office 365 (aka M365) updates are installed on our devices. These updates will now occur more frequently than in the past. Moving from a semi-annual update to monthly updates. As a result, the July update will be larger than normal, bringing our software up to date for next month’s updates.
Level of impact: App restart. This update will attempt to install while you are not actively using Office apps, as it will need to restart Office to complete. If it cannot find a time when Office is not actively in use, it may prompt you to save your work so it can restart Office.
Timing: Beginning Thursday, July 16, at 1 am. Continuing until all computers updated.
Preparation: None
Jul 16, 2026 01:00 - Jul 18, 2026 01:00 PDT
Printing to FindMe printers from MacOS devices
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5

This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance: Administrative Systems; Service Interruption impacting employees and students Jul 17, 2026 18:00-22:00 PDT

What is impacted: Information Technology will be performing key maintenance on our core database systems. Many of our internal tools and applications that rely on these systems will be unavailable while this work is carried out. Some notable impacted systems include, but are not limited to:
- Student Record System (SRS)
- Student Ledger (SLED)
- Online Student Record
- Gradebook
- Student Services Appointment System
- Financial Record System (FRS)
- VIUWeb Admin System Portal and its modules (Award Management, Fledger)
- CUPE Training and Development
- Employee Directory System (EDS)
- Experience Hub (Orbis)
Level of impact: Service Interruption. All isapp.viu hosted tools and applications will be unavailable during the maintenance period.
Scheduled jobs and integrations from applications on VIU Information Systems to vendor systems will also be paused during this time.
Timing: Friday, July 17, 6 pm to 10 pm.
Preparation: Save all work and close these systems and all applications connected to these systems prior to the maintenance window. Do not use these systems during the maintenance window.
Posted on Jul 15, 2026 - 15:53 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 17, 2026 21:00 - Jul 18, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 29, 2026 - 14:45 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jul 21, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Posted on Jun 29, 2026 - 14:46 PDT

Maintenance - wordpress.viu.ca; Service Interruption Jul 29, 2026 06:00-08:00 PDT

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, July 29.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Jun 29, 2026 - 14:53 PDT

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Jul 29, 2026 17:00-19:00 PDT

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, July 29.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Jun 29, 2026 - 14:49 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 31, 2026 21:00 - Aug 1, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Jun 29, 2026 - 14:50 PDT
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 PDT
Scheduled - What is impacted: We are installing updates and preforming maintenance on our network infrastructure.
Level of impact: Service interruption. Internet connectivity and connections to the VIU network may be unavailable or inconsistent for up to 5 minutes during the maintenance window. This will also impact VPN access, network drive access, and access to tools hosted in our data center.
Timing: Thursday, July 16, 6 am to 7 am.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 6 am start time. If network connectivity is important to your work, please plan your tasks outside of the maintenance window.
Jul 15, 13:52 PDT
Jul 15, 2026
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jul 15, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Jun 29, 14:47 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 PDT
Scheduled - Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Jun 29, 14:46 PDT
Jul 14, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 14, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 29, 14:44 PDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 29, 14:43 PDT
Jul 10, 2026
Jul 9, 2026
Maintenance: Software Update - Hopper; Possible Chat Restart
Completed - The scheduled maintenance has been completed.
Jul 9, 14:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:00 PDT
Scheduled - What is impacted: We are performing an update to Hopper, the virtual technology support agent.
Level of impact: Minimal. If you are using Hopper during the update window, you may experience an error. Restarting the conversation should rectify this.
Timing: Thursday, July 9, at 2 pm.
Preparation: None.
Jul 8, 13:24 PDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026
Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 7, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None
Jun 29, 14:43 PDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026
Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 5, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 23:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 11 pm, Saturday, July 4. Ending 1 am, Sunday, July 5.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Jun 30, 09:32 PDT
Jul 4, 2026
Maintenance: Software Update; Computer Restart
Completed - The scheduled maintenance has been completed.
Jul 4, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 PDT
Scheduled - What is impacted: Employee and student computers; We are updating the Alertus notification software. This software is used by Health & Safety to notify people in the event of an emergency.
Level of impact: Computer restart required. If a device is in use during the update, a logout or reboot will be required to restart the Alertus software. A pop-up will appear once the update is installed, asking you to restart your device.
Timing: beginning 8 pm, Thursday, July 2. Continuing until all computers updated.
Preparation: Users should save their work and reboot their devices after the update. This will ensure the continued availability of safety and emergency notifications.
Jul 2, 20:00 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 4, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Jun 3, 12:48 PDT
Jul 3, 2026
Maintenance: Employee and Student Printing; Possible Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 3, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 13:00 PDT
Scheduled - What is impacted:VIU's Ricoh Multifunction Printers are receiving a critical update.
Level of impact: Possible Service Interruption. A critical update is being installed on our fleet of Ricoh Multifunction Printers. You may find that your local device is unavailable to release your print jobs. After the maintenance period has ended, if your Ricoh printer has not returned to normal please contact the IT Service Desk. Please include the printer name, location and a description of what is wrong.
Timing: 1 pm to 4 pm, Friday, July 3.
Preparation: During this update we recommend printing to the FindMe queue. Thus, if your printer is offline, you can walk to another one to release your printing.
Jul 3, 12:14 PDT
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