Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Scheduled for Nov 15, 21:00 PST - Nov 16, 00:00 PST
Scheduled
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca). Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window. Timing: 9pm to 12:00 am, every Friday. Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.