Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is impacted: Buildings 200, 205, 250 and 255 and Code Blue units near Building 200
Level of impact: Service interruption. During the maintenance window network services will be unavailable for up to 1 hour, including VoIP phones, wired and wireless network access, and the Code Blue unit East of Building 200 ('F') and near the Transit Exchange ('G').
Timing: Wednesday, 5:00am to 8:00am
Preparation: Please save your work and log off or restart your computers prior to 5:00am, have cell phones ready.
Posted on Apr 25, 06:44 PDT
Past Incidents
Apr 30, 2017

No incidents reported today.

Apr 29, 2017

No incidents reported.

Apr 28, 2017
Completed - The scheduled maintenance has been completed.
Apr 28, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 PDT
Scheduled - What is impacted:Employee and student computers; upgrading software including Windows 7, Office 2013, Silverlight, Adobe flash player, Adobe Reader and Adobe Acrobat DC
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows.
Timing: beginning 10:00 pm to 6:30 am, Friday April 14. Continuing for up to 2 weeks until all computers updated.
Preparation: Software updates can cause computers to restart. Please save and close your work at the end of every day then log off or restart your computer; you must be logged off to receive updates. Do not shut down your computer systems or they will not receive the updates. This update includes the installation of a zero-day threat patch to protect against a potential malware threat to Word 2013. This is a heavier load of updates than usual and may take several days to complete. Your system may not update the first night and may update any of the following nights depending on update load.
Apr 12, 15:36 PDT
Apr 27, 2017
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 01:00 PDT
Scheduled - What is impacted: ALL VIU IT Services: VIU’s Internet provider is performing maintenance that may impact all VIU IT services including internet access, file access, email, 4 digit dialing, VoIP voicemail and call flows. VOIP phones at remote campuses and sites will reboot at the beginning and end of the maintenance.
Level of impact: Service Interruption. All VIU IT services may be unavailable for up to 4 Hours due to Vendor Network Maintenance.
Timing: Thursday, 1:00am to 5:00am
Preparation: Please save your work and log off or restart your computers at the end of your work day, Wednesday April 26. Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Apr 25, 06:46 PDT
Apr 26, 2017
Completed - The scheduled maintenance has been completed.
Apr 26, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 06:00 PDT
Scheduled - What is impacted: VIU Services including Library Catalog, VIUTube, VIUBlogs, Mediawiki, VIUSpace, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUTube
- VIUBlogs
- Mediawiki
- VIUSpace
- Meta Project
- VIU Contribute websites
Apr 24, 08:33 PDT
Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 PDT
Scheduled - What is impacted: Building 305 Floors 2 – 5 and Code Blue units near Building 305
Level of impact: Service interruption. During the maintenance window network services will be unavailable for up to 2 hours, including VoIP phones, wired and wireless network access, the Code Blue unit southeast of building 356 and the Code Blue unit in the quad outside the Library.
Timing: Wednesday, 5:00am to 8:00am
Preparation: Save work prior to 5:00am, have cell phones ready
Apr 12, 15:29 PDT
Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.