Scheduled - What is impacted: Service outage of Catering Orders (https://www2.viu.ca/catering/), InVIU (https://inviu.viu.ca), IT Ticket System (https://ithelp.viu.ca) and the Research Office Database Application.
Level of impact: Service Interruption. All services listed will be unavailable for up to 1 hour during the maintenance window.
Timing: 8:00 pm to 9:00 pm, Monday July 16
Preparation: None required.
Jul 11, 14:36 PDT

Scheduled - What is impacted: Certain Application Logins may be delayed for learn.viu.ca, viuvideos.viu.ca, wordpress.viu.ca, studentblogs.viu.ca, learnsupport.viu.ca, ithelp.viu.ca, inviu.viu.ca, www.viu.ca VIU IT is making changes to improve the login service for these applications.
Level of impact: Service Interruption. The website will be unavailable during the maintenance window.
Timing: 1:00pm to 2:00pm, Thursday July 12
Preparation: Login to the above services before the outage window if you need to access them during the outage. Once the outage is complete if you are unable to login to any of the above services please contact ithelp@viu.ca immediately and include which service you are trying to login to and the error you are seeing.
Jul 11, 14:33 PDT

Scheduled - What is impacted: web.viu.ca VIU IT is making configuration changes to the website
Level of impact: Service Interruption. Degraded Performance etc
Timing: 10:00am until 11:00am, Thursday July 12
Preparation: None required
Jul 11, 14:25 PDT

Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Jul 4, 12:58 PDT

Scheduled - What is impacted: All VIU networks and network dependent Services VIU will be switching over to a new internet service provider. Deep Bay Users will not be able to access your account, email, files, or VIU internet during this maintenance window
Level of impact: Service Interruption All network and internet services at Deep Bay, including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows will be down.
Timing: 10:00 am to 4:00 pm, Wednesday July 11
Preparation: Save and close your work, then log off or restart your computer prior to the scheduled service interruption.. If you require access to any files you will need to save them to a USB drive or other storage device (not your VIU computer account or a VIU computer).
Jul 11, 10:03 PDT

Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Jul 4, 12:57 PDT

Scheduled - What is impacted:All VIU networks and network dependent Services VIU will be switching over to a new internet service provider. Users will not be able to access your account, email, files, or VIU internet during this maintenance window
Level of impact: Service Interruption All network and internet services including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows will be down.
Timing: 12 Noon to 4:00 pm, Saturday July 7
Preparation: Save and close your work, then log off or restart your computer prior to the scheduled service interruption.. If you require access to any files you will need to save them to a USB drive or other storage device (not your VIU computer account or a VIU computer). Have a cell phone handy in case you need to make a call.
Jul 4, 12:55 PDT

Scheduled - What is impacted: Employee workstations; Migration to new software updating system for the VIU campus
Level of impact: Computer restart. Installations and restarts may occur during the daytime. Windows will provide notifications before restarts occur.
Timing: All day Wednesday July 4. Continuing until all computers updated.
Preparation: Users may see notifications within the software tray regarding updates and may be required to restart there computers. Please log-off or restart workstations at the end of the day.
Jul 4, 13:15 PDT

Scheduled - What is impacted: VIU technology hosted at the Nanaimo Campus VIU IT is performing a major upgrade to our centralized storage system to improve performance, reliability and security.
Level of impact: Degraded Performance Services and Servers hosted in Nanaimo may appear unresponsive for up to 30 seconds, twice, during the maintenance window. Access to network shares such as U Drives, Roaming Profiles, My Documents, Desktop Files and Department Shares will disconnect/reconnect twice during the maintenance window for up to 5 minutes.
Timing: 9:00 pm to 1:00 am, Thursday July 5.
Preparation: Please logoff your computer when you leave for the day on July 5th, 2018. If you need to access and work on files from the network shares listed above during the maintenance window, please copy them to a USB Thumb Drive and work on them from there until the maintenance window is complete. Please remember to copy your files back to the network share afterwards.
Jul 4, 13:05 PDT

Scheduled - What is impacted: Service interruption; for the websites wordpress.viu.ca, mediawiki.viu.ca, studentblogs.viu.ca, learnsupport.viu.ca. VIU IT is making changes to improve the reliability and speed of these websites.
Level of impact: Service unavailable the websites will be unavailable during the maintenance window.
Timing: 9:30am to 10:30am Thursday July 5.
Preparation: None
Jul 4, 13:11 PDT