Information Technology Advisory
Maintenance: VIU IT Infrastructure Outage; Service Interruption
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - What is impacted: VIU Network Remediation Project- All VIU technology at all VIU locations will be offline while key network technology is worked upon.
Level of impact: Service Interruption. All VIU technology at all VIU locations will be shutdown during the maintenance widow. Systems effected include Email, all VIU computers, all VIU networks (Wired and Wifi), Online course work, Administrative systems (Student records, Library systems, VIULearn, VIUTube, VIUBlogs and Learnsupport), VIU Phone system, and any other VIU Technology. The Blue Emergency Phones (Code Blue Poles) will also be impacted, please use the VIU SafetyApp or call 250-740-6600 in case of emergency.
Timing: 6:00 am January 19 to 6:00 pm January 20.
Preparation: Save and close your work, then log off or restart your computer prior to the scheduled service interruption. You will NOT be able to access your account, VIU email, files, or VIU internet during this maintenance window. If you require access to any files you will need to save them to a USB drive or other storage device (not your VIU computer account or a VIU computer or VIU email). This has been communicated widely with students. However, if you work directly with students please remind them of the outage.
PHONE, NETWORK and WIRELESS Issues impacting employees and students at all VIU Campuses and Sites
Investigating - We are currently experiencing intermittent issues with the following systems:

Voicemail – Employees with Mitel (VoIP) phones are experiencing intermittent issues with accessing voicemail and voicemail notifications (lights).

Network – Employees and students may get errors when logging on to VIU computers or when trying to access network resources including files on share drives, printers, VIU services, etc.

Wireless – Students and employees may be unable to connect to VIU wireless services including viu-secure, viu-guest, and eduroam.

The above issues have been occurring since early January. Symptoms are intermittent and are happening randomly in time and location.

Resolution time: Unknown. We are investigating the issues.
Jan 16, 09:43 PST

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Under Maintenance
Email   ? Under Maintenance
Network: Internet, Wireless, and Wired   ? Under Maintenance
Printing   ? Under Maintenance
Telephone System   ? Under Maintenance
Websites and Learning Tools ? Under Maintenance
VIULearn (D2L)   ? Under Maintenance
Library Services   ? Under Maintenance
University Website (viu.ca)   ? Operational
InVIU   ? Under Maintenance
Student Self-service: My Student Record   ? Under Maintenance
Administrative Systems ? Under Maintenance
Student Records (SRS)   Under Maintenance
Financial Records System (FRS)   Under Maintenance
HR/Payroll/Employee & Applicant Portal (Stargarden)   Under Maintenance
Admin Systems Portal (VIUWeb)   Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Server Restarts; Service Interruption impacting employees and students Jan 23, 06:00-07:00 PST
What is impacted: VIU Services including Library Catalog, VIUBlogsi, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Meta Project
- VIU Contribute websites
Posted on Jan 16, 15:05 PST
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Wireless Internet Access Issues impacting Building 210
Resolved - Issues were found to be more widespread. Transferring to other incident notice.
Jan 16, 09:45 PST
Update - VIU Technicians are continuing to investigate this challenge. They will be testing a possible solution this evening.

Currently we do not have an estimate for the resolution of the intermittent connection challenges in building 210.

Next Update at 10 am tomorrow.
Jan 15, 15:04 PST
Update - VIU Technicians are continuing to investigate this challenge.

Currently we do not have an estimate for the resolution of the intermittent connection challenges in building 210.

Next Update at 12:30pm tomorrow.
Jan 14, 16:16 PST
Update - VIU Technicians are continuing to investigate. A number of potential contributing causes have been found and are being remediated one by one. It is possible that the actual root cause has not yet been identified.

Currently we do not have an estimate for the resolution of the intermittent connection challenges in building 210.

Next Update at 9:30 am tomorrow.
Jan 9, 14:47 PST
Update - VIU Technicians are continuing to investigate. A number of potential contributing causes have been found and are being remediated one by one. It is possible that the actual root cause has not yet been identified.

Currently we do not have an estimate for the resolution of the intermittent connection challenges in building 210.

Next Update at 3:00
Jan 9, 11:41 PST
Investigating - Building 210 is experiencing an intermittent wireless connectivity challenge.

VIU Network Technicians are currently investigating.

Resolution time is currently unknown. Next update will be by 4pm today.
Jan 8, 11:16 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 11, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 18:00 PST
Scheduled - What is impacted: 1st / 2nd Floors 305 – IT Department, HR & Library Administration. Network infrastructure maintenance.
Level of impact: Service interruption. All wired and wireless access will be periodically unavailable during the maintenance window. VOIP phones, Shares, Email, Printing and Video Conferencing will be impacted.
Timing: 8:00 pm to 9:00 pm, Friday January 11.
Preparation: : Save any work and log off prior to the maintenance window at end of day Friday to ensure you do not lose any work.
Jan 9, 15:22 PST
Jan 10, 2019
Maintenance: VIU Database Connections; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 10, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:01 PST
Scheduled - What is impacted: Connection to VIU Databases. Specifically databases hosted on MALVMA/MALVMB/MALVM9.
Level of impact: Service Interruption. The above services will be periodically unavailable during the maintenance window.
Timing: 8:00 pm to 9:00 pm, Thursday January 10
Preparation: Save any database work and log off prior to the maintenance window at end of the day on Thursday, to ensure you do not lose any work
Jan 9, 14:51 PST
Jan 9, 2019
Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 PST
Scheduled - What is impacted: Nanaimo campus network and internet services including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows.
Level of impact: Service interruption. All wired and wireless access will be unavailable during the maintenance window. VOIP phones, Shares, Email, Printing and Video Conferencing will be impacted. Computer log-ins may be affected as well.
Timing: time pm to time pm Day Month Date year (ie Thursday October 13, 2016)
Preparation: Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Jan 9, 14:48 PST
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jan 9, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 17:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 5:00pm to 6:30pm, Wednesday January 9.
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Jan 2, 14:01 PST
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Jan 9, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6:00am to 7:30am, Wednesday January 9.
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, and isapps.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Jan 2, 13:59 PST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

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