Information Technology Services Advisory Page Status

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational

Email Operational

Network: Internet, Wireless, and Wired Operational

Printing Operational

Telephone System Operational

Websites and Learning Tools Operational

VIULearn (D2L) Operational

Library Services Operational

University Website (viu.ca) Operational

InVIU Operational

Student Self-service: My Student Record Operational

Administrative Systems Operational

Student Records (SRS) Operational

Financial Records System (FRS) Operational

HR/Payroll/Employee & Applicant Portal (Stargarden) Operational

Admin Systems Portal (VIUWeb) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance: www2.viu.ca Websites; Service Interruption Feb 18, 10:00-12:00 PST

What is impacted: Replacing a service on a web server (www2.viu.ca). During the transition period to the new service users may report broken www2.viu.ca links in theirs sites, but this should resolve once the transition is complete.
Level of impact: Service interruption. Links to www2.viu.ca sites will not work during the maintenance window.
Timing: 10:00 am to 12:00 pm, Thursday February 18.
Preparation: If you have work or tasks related to www2.viu.ca, please be aware of the lack of access during the maintenance window. Either schedule your work or copy the information needed beforehand.
Posted on Feb 12, 14:36 PST

Past Incidents

Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

Maintenance: IT Helpdesk Client Ticket Portal; Service Interruption

Completed - The scheduled maintenance has been completed.
Feb 7, 15:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 13:30 PST

Scheduled - What is impacted: IT Helpdesk Client Ticket Portal: https://ithelp.viu.ca
Level of impact: Service Interruption. Employees will be unable to access the IT Helpdesk Client Portal to check the status of their IT requests during the maintenance window. An error will be displaying stating "Page cannot be displayed”.
Timing: 1:30 pm to 3:30 pm, February 7.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Feb 5, 14:29 PST

Maintenance: CIEL Client Ticket Portal; Service Interruption

Completed - The scheduled maintenance has been completed.
Feb 7, 11:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:30 PST

Scheduled - What is impacted: CEIL Client Ticket Portal: https://learnsupport.viu.ca/
Level of impact: Service Interruption. Employees will be unable to access the CIEL Client Portal to check the status of their requests during the maintenance window.
Timing: 9:30 am to 11:00 am, February 7.
Preparation: None required. If you need to submit an ticket/request during the maintenance window please e-mail learnsupport@viu.ca. Once the maintenance is complete, your request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Feb 5, 14:33 PST

Feb 6, 2020

Maintenance: Unit4/UBW; Service Interruption

Completed - The scheduled maintenance has been completed.
Feb 6, 22:10 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 PST

Scheduled - What is impacted: Logins to Unit4/UBW; Due to security configuration changes being made on the server, users will not be able to log-in to Unit4/UBW during the maintenance window. Logins will fail displaying a "Server not responding" error page.
Level of impact: Service interruption. Staff will be unable to login to Unit4/UBW.
Timing: 10:00 pm to 10:10 pm, Thursday February 6.
Preparation: If you need to access Unit4/UBW during the maintenance window please login before the start of the maintenance window. While the maintenance window is occurring, if you are logged in, you will be able to continue using Unit4/UBW
Feb 5, 14:26 PST

Maintenance: Nanaimo Campus Internet Services; Potential Service Interruption

Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 PST

Scheduled - What is impacted: Internet connections to and from VIU Nanaimo Campus. Technicians will be performing network maintenance on the redundant fiber optic links that connect VIU to the internet.
Level of impact: Potential service interruption. There may be a small window of disruption for VOIP or Video Conferencing during the maintenance window.
Timing: 6:00 am to 7:00 am, Thursday February 6.
Preparation: Please make arrangements to do important internet related tasks before or after the maintenance window.
Feb 5, 14:22 PST

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.