Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Software Update; Computer Restart Sep 22, 22:00 - Oct 6, 06:30 PDT
What is impacted: Employee and student computers; upgrading software including Windows 7, Oracle Java 8 UPD 144, and Flash player 27.0.0.130.
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows.
Timing: beginning 10:00 pm to 6:30 am, Friday September 22. Continuing for up to 2 weeks until all computers updated.
Preparation: You must be logged off to receive updates. Please save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Posted on Sep 20, 11:33 PDT
Maintenance: Employee U Drives; No Interruption Expected Sep 25, 20:00-22:00 PDT
What is impacted:Files saved in employee U drives
Level of impact: No interruption expected. If you lose access to files in your U drive please contact ithelp@viu.ca.
Timing: 8:00 pm to 10:00 pm, Monday September 25
Preparation: Save and close any files on your U drive and do not modify them during the change window.
Posted on Sep 19, 16:23 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students Sep 27, 06:00-07:00 PDT
What is impacted: VIU Services including Library Catalog, VIUBlogs, Mediawiki, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Mediawiki
- Meta Project
- VIU Contribute websites
Posted on Sep 19, 16:20 PDT
Past Incidents
Sep 22, 2017
Maintenance: IT Helpdesk Client Ticket Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 22, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:00 PDT
Scheduled - What is impacted: IT Helpdesk Client Ticket Portal: https://ithelp.viu.ca
Level of impact: Service Interruption. Employees will be unable to access the IT Helpdesk Client Portal to check the status of their IT requests during the maintenance window.
Timing: 2:00 pm to 3:00 pm, Friday September 22
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Sep 19, 16:21 PDT
Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 PDT
Scheduled - What is impacted: Network and internet services for VIU Nanaimo campus; including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows.
Level of impact: Service interruption. Building 305 3rd floor employee computers and VoIP phones will be unavailable for up to 2 hours during the maintenance window. Network and internet services may be unavailable for other buildings on the Nanaimo campus during the maintenance window.
Timing: 10:00 pm to 12:00 am (midnight), Thursday September 21
Preparation: Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Sep 20, 11:39 PDT
Sep 21, 2017
Maintenance: VIU employee computer accounts; No Interruption
Completed - The scheduled maintenance has been completed.
Sep 21, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:00 PDT
Scheduled - What is impacted: VIU employee computer accounts.
Level of impact: No interruption expected. If you get an error logging in to a VIU computer after the maintenance window please restart your computer and log in one more time. If the error persists please contact ithelp@viu.ca.
Timing: 1:00 pm to 1:30, Thursday September 21.
Preparation: None required. Please save and close your work at the end of every day then log off or restart your computer. You must be logged off to receive updates, do not shut down your computer.
Sep 20, 11:41 PDT
Sep 20, 2017
Maintenance: Software Update; Computer Restart
Completed - The scheduled maintenance has been completed.
Sep 20, 11:41 PDT
Scheduled - What is impacted: Employee and student computers; upgrading software including Windows 7, Firefox 52.3 ESR, Chrome 61.03163.79, and Oracle Java 8 UPD 141.
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows.
Timing: beginning 10:00 pm to 6:30 am, Saturday July 9. Continuing until all computers updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Sep 6, 13:37 PDT
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Service interruption impacting ALL VIU technology services
Resolved - This incident has been resolved.
Sep 14, 09:14 PDT
Monitoring - VIU technology services have been restored. Employees and students should now be able to access all technology services including emails, files, computer accounts, and all VIU Administrative Systems including SRS, FRS, and My Student Record.

If you are still unable to access your email or files please restart you system and try again.

Contact the IT Helpdesk if you continue to experience issues after restarting.
Sep 13, 12:33 PDT
Update - VIU technology services and systems are still unavailable.

IT is investigating the issue. Resolution time is currently unknown.

Next update 1:00 pm
Sep 13, 11:29 PDT
Investigating - ALL VIU Campus

Service Interruption - VIU is currently experiencing issues with ALL technology services. Students and employees will be unable to access VIU technology systems including:
- VIU email (including Outlook and Webmail)
- files (share drives and U: drives)
- desktop shortcuts
- computer logins
- wireless (viu-secure, viu-guest, and eduroam)
- access to VIU Administrative Systems including. Student Record System (SRS), Financial Record System (FRS) etc.

Access to the Internet is functional.

Technicians are currently investigating the issue

Resolution time is currently unknown. Next update 11:00 am.
Sep 13, 10:07 PDT
Sep 13, 2017
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Sep 6, 13:38 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Sep 13, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Wireless internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Sep 6, 13:38 PDT
Sep 12, 2017
Maintenance: Administrative Systems; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Sep 12, 10:15 PDT
Scheduled - What is impacted: VIU Administrative systems including SRS, FRS, HR/Payroll, CE Web registration, CESB, Document Portal, Planning, Library, Moneris payment system and more.
Level of impact: Service Interruption. All Administrative systems will be unavailable during maintenance window.
Timing: 6:30 am to 8:00 am, Wednesday August 23
Preparation: Save all work and close these systems and all applications connected to these systems prior to the maintenance window. Do not use these systems during the maintenance window.
Aug 16, 13:39 PDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

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