Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
Update - No update at this time. Our vendor continues to work with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Update - No update at this time. Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
About This Site
Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.
Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.
Computer Accounts and Files
Operational
Email
Operational
Network: Internet, Wireless, and Wired
Operational
Printing
Operational
Telephone System
Operational
Websites and Learning Tools
Operational
VIULearn (D2L)
Operational
Library Services
Operational
University Website (viu.ca)
Operational
Student Self-service: My Student Record
Operational
Administrative Systems
Operational
Student Records (SRS)
Operational
Financial Records System (FRS)
Operational
Employee Portal (FRIS, HRIS, Payroll, Etc)
Operational
Admin Systems Portal (VIUWeb)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Server Restarts; Service Interruption impacting employees and students Oct 14, 2026 06:00-08:00 PDT
Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, October 14, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Posted on Oct 07, 2026 - 11:46 PDT
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, October 14, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.
Posted on Oct 07, 2026 - 11:46 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students Oct 14, 2026 17:00-19:00 PDT
Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, October 14, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Posted on Oct 07, 2026 - 11:46 PDT
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, October 14, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Posted on Oct 07, 2026 - 11:46 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Oct 16, 2026 21:00 - Oct 17, 2026 00:00 PDT
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:48 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:48 PDT
Weekly Maintenance: VIU Websites; No Service Interruption Oct 20, 2026 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:43 PDT
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:43 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Oct 23, 2026 21:00 - Oct 24, 2026 00:00 PDT
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:49 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:49 PDT
Weekly Maintenance: VIU Websites; No Service Interruption Oct 27, 2026 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:44 PDT
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:44 PDT
Maintenance - wordpress.viu.ca; Service Interruption Oct 28, 2026 06:00-08:00 PDT
What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8am, Wednesday, October 28.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Oct 07, 2026 - 11:47 PDT
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8am, Wednesday, October 28.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Oct 07, 2026 - 11:47 PDT
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Oct 28, 2026 17:00-19:00 PDT
What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, October 28.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Oct 13, 2026 - 12:15 PDT
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, October 28.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Oct 13, 2026 - 12:15 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Oct 30, 2026 21:00 - Oct 31, 2026 00:00 PDT
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:49 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:49 PDT
Weekly Maintenance: VIU Websites; No Service Interruption Nov 3, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:45 PDT
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Oct 07, 2026 - 11:45 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 6, 2026 21:00 - Nov 7, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:50 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:50 PDT