Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Good afternoon.

After resolving the initial challenge and much testing, the VMS Share is back to its normal operational state.

This incident is now resolved.

Thank you
Jun 9, 15:56 PDT
Identified - Technicians have identified what is believe to be the root of the outage. A fix is being implemented, however it is a multi stage affair, that will take several hours to complete. The VMS share is currently accessible, however there will be periodic outages over the next 4 hours as they system goes through several reboots.

Current estimated resolution time 4:30pm today.

Next update 4:30pm today.
Jun 9, 12:16 PDT
Investigating - Employees may be unable to access the VMS Shared drive needed for many Admin Systems. This includes the Student Record System, Finance Record System and the Continuing Education Service Brochure.

Technicians are currently investigating

Estimated Resolution time is currently unknown.

Next update: 12pm noon today.
Jun 9, 10:34 PDT
Completed - The scheduled maintenance has been completed.
Jun 9, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, HRIS logins, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Jun 2, 15:22 PDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 17:00 PDT
Scheduled - What is impacted:All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, InVIU, viuresidences.ca, stuweb.viu.ca
Jun 2, 15:24 PDT
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 PDT
Scheduled - What is impacted:Internet outage – All Campuses; Technicians will be performing updates to our network Firewalls. During the maintenance window campuses may be unable to access the internet for up to a minute. Some VIU Websites (eg. wordpress.viu.ca) and services may be unavailable during this time. Employees using VPN to connect to shared drives, or to remote into workstations may be disconnected.
Level of impact: Service interruption. The above services may be periodically unavailable during the maintenance window.
Timing: 7am to 8am, Thursday, June 3.
Preparation: If you are working on Campus or remotely, please save any Cloud Based / Internet Hosted documents prior to the start of the Maintenance window. If you are disconnected while connected to VIU by VPN, please wait a few minutes before reconnecting.
Jun 2, 15:20 PDT
Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.