Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 14:34 PST
Scheduled - What is impacted: Powell River campus network and internet services including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows.
Level of impact: Service interruption. The above services will be unavailable at the Powell River campus during the maintenance window.
Timing: 5:00 pm on Tuesday November 13 until 12:00 pm on Thursday November 15
Preparation: Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Nov 7, 14:29 PST
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Nov 7, 14:33 PST
Completed - The scheduled maintenance has been completed.
Nov 14, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Nov 7, 14:32 PST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:30 PST
Scheduled - What is impacted: Employee and student computers; All student and staff computers at VIU will begin to receive an updated version of the Google Chrome browser.
Level of impact: No Interruption. Low impact. Computers will not require a restart.
Timing: Beginning 12:30 am, Wednesday November 7. Continuing until all computers updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Oct 31, 15:59 PDT
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.