Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:30 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, InVIU, viuresidences.ca, stuweb.viu.ca)
Jan 5, 14:57 PST
Completed - The scheduled maintenance has been completed.
Jan 12, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, HRIS and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Jan 5, 14:53 PST
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - Webmail is operating as it should, this incident is now resolved.
Jan 7, 12:07 PST
Monitoring - A possible fix has been deployed, and our testing is showing a return to normal operation. We will keep a close eye on it for the next few hours as precaution.

Next update: 12pm
Jan 7, 09:40 PST
Identified - Our technicians have narrowed the source of the outage and are working on a fix.
The outlook desktop app should not be impacted. The outlook app for mobile devices can still send and receive email, but we have noticed a bit of a delay.
If you use your devices default mail app to access your work email, there is the possibility it won't be processing your VIU email.

Next update: 12pm
Jan 7, 09:20 PST
Investigating - Employees are unable to access mail.viu.ca, we investigating.

Outlook app for mobile devices and desktop are continuing to send/receive email normally.

Resolution time is currently unknown.

Next update 12pm.
Jan 7, 08:30 PST
Jan 6, 2022

No incidents reported.

Jan 5, 2022
Resolved - As more links are repaired, and we expect to gradually return to our regular network speeds
Jan 5, 15:14 PST
Update - While emergency crews continue to deal with disasters around the province, Our provider has been working with other BC Post Secondary institutions, CANARIE, and telecommunications providers to monitor network connectivity, resolve problems, and re-route traffic where possible.

A secondary connection between Surrey and Kelowna has been repaired by a provider that airlifted a splicing crew to the scene.

The Surrey-Kelowna route, currently, is the only network path east inside Canada. Our Internet connection will continue to be slower then normal. There are still one minor, and two major routes left to repair. The major routes each have 10x the capacity of the Surrey-Kelowna route.

Next update: 4pm, Wednesday, November 24.
Nov 21, 22:31 PST
Investigating - Many parts of BC's infrastructure have been impacted by the recent weather, including our internet provider.

Both the main and backup internet routes are currently down. Flooding and mudslides have also affected work crews ability to begin repairs.

Why do we still have internet? Our vendor is paying to send our internet traffic though an alternate supplier. But we share this new route with most other post secondary institutions in bc. So much traffic going through a single point, will slow the connection for everyone.

For the time being, VIU will have a slower internet connection, compared to our norm.

Estimated resolution time: Unknown
Nov 17, 08:43 PST
Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.