Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Server Restarts; Service Interruption impacting employees and students Dec 12, 06:00-07:30 PST
What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6:00 am to 7:30 am, Wednesday December 12.
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00 am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Posted on Dec 5, 13:55 PST
Maintenance: Server Restarts; Service Interruption impacting employees and students Dec 12, 17:00-18:30 PST
What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 5:00 pm to 6:30 pm, Wednesday December 12.
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Posted on Dec 5, 13:57 PST
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018
VIU-Guest and Eduroam Wireless Network Issues impacting all VIU campuses and sites
Resolved - This challenge has been now been resolved.
Dec 10, 16:20 PST
Investigating - VIU-Guest and Eduroam Wireless networks are not authenticating users.
One the two authentication servers for VIU-Guest and Eduroam is rejecting users, and they cannot connect to the WiFi. Users have a 50% chance to connect correctly.
VIU IT technicians are investigating, and are working with the vendor to resolve the challenge.

Resolution time is currently unknown. Next update will be by 3:30 pm today.
Dec 10, 13:14 PST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Maintenance: Software Update; No interruption
Completed - The scheduled maintenance has been completed.
Dec 7, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:01 PST
Scheduled - What is impacted: Employee and Student workstations; IT is deploying Adobe Flash updates for Employee and Student workstations
Level of impact: No Interruption. Low impact. Computers will not require a restart.
Timing: Starting at 11:00 pm, Thursday December 6. Continuing until all machines are updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Dec 5, 14:36 PST
Dec 6, 2018
Computer Logins impacting employees and students at all VIU sites
Resolved - Some staff and students are unable to log into computers, seemingly across all sites.

We have identified the point of failure that is preventing users from logging on to computers. A fix is now in place and users should be able to log on successfully.
Dec 6, 12:58 PST
Update - Some staff and students are unable to log into computers, seemingly across all sites.

Incident continues, we can replicate the problem now. The fix that was tested failed, and technicians are working on alternate solutions.

Expected resolution time: No ETA.
Next update time: 1:00
Dec 6, 12:07 PST
Identified - Some staff and students are unable to log into computers, seemingly across all sites.

Incident continues, we can replicate the problem now, and have a possible fix that’s currently being deployed for testing.

Expected resolution time: No ETA.
Next update time: 12:00
Dec 6, 11:05 PST
Update - We are continuing to investigate this issue.

Next update at 11:00 am
Dec 6, 10:07 PST
Investigating - What is the client service that is impacted: Some staff and students are unable to log into computers, seemingly across all sites.
Technicians are currently investigating.
Expected resolution time: No ETA.
Next update time: 10:00
Dec 6, 09:04 PST
Dec 5, 2018
Maintenance: Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Dec 5, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 PST
Scheduled - What is impacted:VIU Remote campus's will have their network disconnected for a short period tonight. Network and internet services including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows.
Level of impact: Service interruption. The above services will be unavailable during the maintenance window.
Timing: 9:00 pm to 9:30 pm Wednesday December 5.
Preparation: Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Dec 5, 13:37 PST
Dec 4, 2018
Maintenance: Student Printing in Building 305; No Interruption Expected
Completed - The scheduled maintenance has been completed.
Dec 4, 08:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 PST
Scheduled - What is impacted: The 4 pay printing release stations in the Library Info Commons will have their Domain Controller addresses changed so that they can connect to more than just one Domain Controller. This will help with keeping them online if one of our domain controllers is out of service.
Level of impact: No interruptions expected. Possible problems with releasing individual pay print jobs in the Library Info Commons and on the 5th floor.
Timing: 8:00 am, Tuesday December 4.
Preparation: None.
Nov 28, 14:05 PST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Maintenance: Wireless Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Nov 29, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 19:00 PST
Scheduled - What is impacted: Wireless internet access on all VIU campuses for VIU-Secure, VIU-Guest and Eduroam will be unavailable while the system reboots.
Level of impact: Service interruption. The above service will be unavailable during the maintenance window.
Timing: 7:00 pm to 8:00 pm, Thursday November 29.
Preparation: Ensure all work is saved prior to outage.
Nov 28, 13:50 PST
Nov 28, 2018
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST
Scheduled - What is impacted: VIU Services including Library Catalog, VIUBlogs, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Meta Project
- VIU Contribute websites
Nov 21, 12:17 PST
Nov 27, 2018

No incidents reported.

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