Printing to FindMe printers from MacOS devices
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.

In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.

Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
Update - No update at this time. Our vendor continues to work with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Update - No update at this time. Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5

This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.

Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

2SV Update - Removal of option to add a Text Message and Voice Call for 2SV; Service Chantge Oct 1, 2026 10:00-22:00 PDT

What is impacted: Microsoft has deprecated the use of Text Messages and Voice Calls for 2SV and as of February 1, 2027, they will no longer work. In preparation for this VIU IT is disabling setting up these methods on new accounts or accounts that have had their 2SV methods reset.

We will be sending out targeted e-mails to those of you still using these methods for 2SV throughout October asking you to migrate to a supported 2SV method.
Level of impact: Service Change; New accounts and accounts that have their 2SV methods reset will be unable to setup Text Messages or Voice Calls as a 2SV method.

Existing accounts using Text Messages and Voice calls for 2SV will be able to continue to do so until February 1, 2027, at which point Microsoft will no longer allow you to sign-in to your account until you setup a supported 2SV method.
Timing: Thursday, October 1 at 10 am.
Preparation: For those of you using Text Messaging or Voice Calls as a 2SV method we highly recommend switching to the Microsoft Authenticator App as soon as possible.
Posted on Sep 29, 2026 - 13:53 PDT

2SV Update - Addition of Passkeys Oct 1, 2026 10:00-22:00 PDT

What is impacted: VIU IT has enabled the use of Passkeys as a 2SV method for all Staff and Students.
Level of impact: None. Passkeys are currently optional for existing 2SV users.
Anyone setting up 2SV for the first time, or after a 2SV reset, who is using the Microsoft Authenticator App will automatically have a Passkey created in the App for them. Using the Passkey is optional, and more information can be found in our Knowledge Base
Timing: Beginning Thursday, October 1 at 10 am.
Preparation: None.
Posted on Sep 29, 2026 - 13:57 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Oct 2, 2026 21:00 - Oct 3, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Sep 23, 2026 - 10:40 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Oct 6, 2026 10:00-14:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Sep 23, 2026 - 10:41 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Oct 9, 2026 21:00 - Oct 10, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Sep 23, 2026 - 10:42 PDT

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Sep 9, 12:43 PDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Sep 9, 12:42 PDT

Sep 25, 2026

Sep 24, 2026

Maintenance: Microsoft updating how apps connect to your VIU account; Potential Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:00 PDT
Scheduled - What is impacted: Microsoft is changing how email and calendar applications connect to our VIU email accounts. The following applications should not be impacted:
- Apple mail (Mac, iOS, iPadOS)
- Fantastical (Mac, iOS, iPadOS)
- Gnome Evolution (Linux / Mac)
- Microsoft Office / Outlook (All platforms)
- Zoom
Level of impact: Potential Service Interruption. Applications that are not on the above list may stop synching your VIU email & calendar. (e.g. Gmail) If you have issues accessing your VIU Email / Calendar from an application, please submit a ticket to Information Technology Services.
Timing: Beginning Thursday, September 24, at 8 am.
Preparation: Be aware of the change. Double check that your app is synching correctly by signing into outlook.office.com and comparing inboxes.
Sep 23, 12:46 PDT
Maintenance: Software Update - GlobalProtect VPN; No Interruption
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 PDT
Scheduled - What is impacted: We are updating VIU devices to a newer version of the GlobalProtect VPN Software.
Level of impact: No Interruption; The next time you connect using GlobalProtect VPN, it may prompt you to install the update. After the software updates, it may prompt you to sign in twice more. It should reconnect you after the update finishes. If not, you may need to manually reconnect.
Timing: Beginning Thursday, September 24 at 6 am. Continuing until all devices have updated.
Preparation: None.
Sep 23, 13:30 PDT

Sep 23, 2026

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, September 16.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Sep 9, 12:24 PDT

Sep 22, 2026

Weekly Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 22, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Sep 9, 12:29 PDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Maintenance: Software Update; Computer Restart
Completed - The scheduled maintenance has been completed.
Sep 20, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 PDT
Scheduled - What is impacted: To support student learning, we will be installing Adobe Creative Cloud software on student workstations located in B305 Library Commons, B305-R508, B315-R113. Instructor stations in B325-R110 and B345-105 will also receive this update. The Adobe programs installed will include:
- Creative Cloud Desktop 
- Acrobat Pro 26.01 
- After Effects 2026 
- Animate 2024 
- Audition 2026 
- Dreamweaver 2021 
- Illustrator 2026 
- InCopy 2026 
- InDesign 2026 
- Lightroom Classic 
- Media Encoder 2026 
- Photoshop 2026 
- Premiere Pro 2026 
- Premiere Rush 
Level of impact: Possible computer restart. Installations and restarts will only occur during nightly maintenance windows.
Timing: Beginning Thursday, September 17, at 10 pm. Continuing until all devices have updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Sep 16, 13:25 PDT

Sep 19, 2026

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Sep 9, 12:29 PDT

Sep 18, 2026

Sep 17, 2026

Maintenance: VIU Employee Portal; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT
Scheduled - What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal. This impacts tools accessed by the portal including HRIS, FIS and Procurement tools, among others.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Beginning 9 pm, Wednesday, September 16. Ending 1 am, Thursday, September 17.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Sep 16, 13:17 PDT

Sep 16, 2026

Maintenance - wordpress.viu.ca; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8 am, Wednesday, September 16.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Sep 9, 12:25 PDT
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