Information Technology Advisory

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational
Email Operational
Network: Internet, Wireless, and Wired Operational
Printing Operational
Telephone System Operational
Websites and Learning Tools Operational
VIULearn (D2L) Operational
Library Services Operational
University Website (viu.ca) Operational
Student Self-service: My Student Record Operational
Administrative Systems Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
Employee Portal (FRIS, HRIS, Payroll, Etc) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance: VIU Websites; No Service Interruption Jun 9, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None

Posted on Jun 03, 2026 - 12:50 PDT

Maintenance: Server Restarts; Service Interruption impacting employees and students Jun 10, 2026 06:00-08:00 PDT

Description: Several systems that host VIU sites and services are receiving monthly updates.
Impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Timing: Wednesday, 6 am to 8 am
Preparation: Please close these systems and all applications connected to these systems before 6 am. Do not use these systems during the maintenance period.

Posted on Jun 03, 2026 - 12:56 PDT

Maintenance: Server Restarts; Service Interruption impacting employees and students Jun 10, 2026 17:00-19:00 PDT

Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Wednesday, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.

Posted on Jun 03, 2026 - 12:57 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jun 12, 2026 21:00 - Jun 13, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Posted on Jun 03, 2026 - 12:45 PDT

Maintenance: Student and Employee Printing; Service Interruption Jun 16, 2026 08:00-12:15 PDT

What is impacted: The systems that host PaperCut and our managed print queues are receiving security and software updates. These systems will need to be deactivated while this work is performed.
Level of impact: Service Interruption. Employee and student printing will be unavailable during the maintenance window. Print jobs submitted during the outage may not be available for release once the upgrade is complete.
Timing: Tuesday, June 16, 8am to 12pm. There is the chance that this might take longer to complete than planned.
Preparation: Please plan to complete any necessary printing before the maintenance begins. Wait until services have been fully restored before sending new print jobs.

Posted on Jun 03, 2026 - 13:14 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jun 16, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None

Posted on Jun 03, 2026 - 12:50 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jun 19, 2026 21:00 - Jun 20, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Posted on Jun 03, 2026 - 12:46 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jun 23, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None

Posted on Jun 03, 2026 - 12:52 PDT

Maintenance - wordpress.viu.ca; Service Interruption Jun 24, 2026 06:00-08:00 PDT

What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, June 24.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.

Posted on Jun 03, 2026 - 12:58 PDT

Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Jun 24, 2026 17:00-19:00 PDT

What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, June 24.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards

Posted on Jun 03, 2026 - 12:58 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jun 26, 2026 21:00 - Jun 27, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Posted on Jun 03, 2026 - 12:47 PDT

Weekly Maintenance: VIU Websites; No Service Interruption Jun 30, 2026 10:00-15:00 PDT

What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None

Posted on Jun 03, 2026 - 12:55 PDT

Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jul 3, 2026 21:00 - Jul 4, 2026 00:00 PDT

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Posted on Jun 03, 2026 - 12:48 PDT
Jun 9, 2026

No incidents reported today.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Jun 3, 12:45 PDT
Jun 5, 2026
Completed - The scheduled maintenance has been completed.
Jun 5, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:30 PDT
Scheduled - What is impacted: Employee computers; Removing a very old version of Audacity from Employee devices. This old version has been flagged as having a security vulnerability, and will be removed from employee devices as soon as possible.
Level of impact: Software Removal. The old version of this software will be uninstalled from Employee devices. This uninstall will happen in the background, and does not require a device restart. If needed, the newest version is available for install via the Company Portal.
Timing: This urgent change began on Tuesday, June 2. It will continue until until all employee devices have removed the old software.
Preparation: Employee's may wish to pre-install the newer version of Audacity form the Company Portal.

Jun 3, 13:27 PDT
Jun 4, 2026

No incidents reported.

Jun 3, 2026
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026
Completed - The scheduled maintenance has been completed.
May 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

May 13, 10:22 PDT
May 29, 2026
May 28, 2026
Completed - The scheduled maintenance has been completed.
May 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None

May 13, 10:24 PDT
May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 PDT
Scheduled - What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5 pm to 7pm, Wednesday, May 27.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards

May 20, 11:06 PDT
Completed - The scheduled maintenance has been completed.
May 27, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 PDT
Scheduled - What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6am to 8am, Wednesday, May 27.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.

May 20, 11:07 PDT
May 26, 2026
Completed - The scheduled maintenance has been completed.
May 26, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 09:00 PDT
Scheduled - What is impacted: Our applications team are deploying semi-weekly updates to the following tools/applications:
- Building Inventory System (BIS)
- Key Request application
- Lockers application
Level of impact: No Interruption. These updates will occur in the background and should not interrupt your work.
Timing: 9 am to 5 pm, every Tuesday and Thursday.
Preparation: None

May 13, 10:18 PDT
Completed - The scheduled maintenance has been completed.
May 26, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Tuesday.
Preparation: None

May 13, 10:21 PDT