Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is impacted: All VIU technology hosted at the Nanaimo Campus VIU IT is performing a major upgrade to our centralized storage system to improve performance, reliability and security
Level of impact: Service Interruption. Services and Servers hosted in Nanaimo may appear unresponsive for up to 30 seconds, twice, during the maintenance window. Access to network shares such as U Drives, Roaming Profiles, My Documents, Desktop Files and Department Shares will disconnect/reconnect twice during the maintenance window for up to 5 minutes.
Timing: 9:00pm to 1:00am, Monday July 23
Preparation: Please logoff your computer when you leave for the day on July 23rd, 2018. If you need to access and work on files from the network shares listed above during the maintenance window, please copy them to a USB Thumb Drive and work on them from there until the maintenance window is complete. Please remember to copy your files back to the network share afterwards.
Posted on Jul 18, 14:44 PDT
What is impacted: VIU Services including Library Catalog, VIUBlogs, Mediawiki, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6:00am to 7:00am, Wednesday July 25.
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Mediawiki
- Meta Project
- VIU Contribute websites
Posted on Jul 18, 14:33 PDT
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 PDT
Scheduled - What is impacted: Service outage of Catering Orders (https://www2.viu.ca/catering/), InVIU (https://inviu.viu.ca), IT Ticket System (https://ithelp.viu.ca) and the Research Office Database Application.
Level of impact: Service Interruption. All services listed will be unavailable for up to 1 hour during the maintenance window.
Timing: 8:00 pm to 9:00 pm, Monday July 16
Preparation: None required.
Jul 11, 14:36 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:00 PDT
Scheduled - What is impacted: Certain Application Logins may be delayed for learn.viu.ca, viuvideos.viu.ca, wordpress.viu.ca, studentblogs.viu.ca, learnsupport.viu.ca, ithelp.viu.ca, inviu.viu.ca, www.viu.ca VIU IT is making changes to improve the login service for these applications.
Level of impact: Service Interruption. The website will be unavailable during the maintenance window.
Timing: 1:00pm to 2:00pm, Thursday July 12
Preparation: Login to the above services before the outage window if you need to access them during the outage. Once the outage is complete if you are unable to login to any of the above services please contact ithelp@viu.ca immediately and include which service you are trying to login to and the error you are seeing.
Jul 11, 14:33 PDT
Completed - The scheduled maintenance has been completed.
Jul 12, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:00 PDT
Scheduled - What is impacted: web.viu.ca VIU IT is making configuration changes to the website
Level of impact: Service Interruption. Degraded Performance etc
Timing: 10:00am until 11:00am, Thursday July 12
Preparation: None required
Jul 11, 14:25 PDT
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:01 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Jul 4, 12:58 PDT
Completed - The scheduled maintenance has been completed.
Jul 11, 14:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:10 PDT
Scheduled - What is impacted: All VIU networks and network dependent Services VIU will be switching over to a new internet service provider. Deep Bay Users will not be able to access your account, email, files, or VIU internet during this maintenance window
Level of impact: Service Interruption All network and internet services at Deep Bay, including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows will be down.
Timing: 10:00 am to 4:00 pm, Wednesday July 11
Preparation: Save and close your work, then log off or restart your computer prior to the scheduled service interruption.. If you require access to any files you will need to save them to a USB drive or other storage device (not your VIU computer account or a VIU computer).
Jul 11, 10:03 PDT
Completed - The scheduled maintenance has been completed.
Jul 11, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Jul 4, 12:57 PDT
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 PDT
Scheduled - What is impacted:All VIU networks and network dependent Services VIU will be switching over to a new internet service provider. Users will not be able to access your account, email, files, or VIU internet during this maintenance window
Level of impact: Service Interruption All network and internet services including internet access, access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows will be down.
Timing: 12 Noon to 4:00 pm, Saturday July 7
Preparation: Save and close your work, then log off or restart your computer prior to the scheduled service interruption.. If you require access to any files you will need to save them to a USB drive or other storage device (not your VIU computer account or a VIU computer). Have a cell phone handy in case you need to make a call.
Jul 4, 12:55 PDT
Completed - The scheduled maintenance has been completed.
Jul 7, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 13:30 PDT
Scheduled - What is impacted: Employee workstations; Migration to new software updating system for the VIU campus
Level of impact: Computer restart. Installations and restarts may occur during the daytime. Windows will provide notifications before restarts occur.
Timing: All day Wednesday July 4. Continuing until all computers updated.
Preparation: Users may see notifications within the software tray regarding updates and may be required to restart there computers. Please log-off or restart workstations at the end of the day.
Jul 4, 13:15 PDT
Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 PDT
Scheduled - What is impacted: VIU technology hosted at the Nanaimo Campus VIU IT is performing a major upgrade to our centralized storage system to improve performance, reliability and security.
Level of impact: Degraded Performance Services and Servers hosted in Nanaimo may appear unresponsive for up to 30 seconds, twice, during the maintenance window. Access to network shares such as U Drives, Roaming Profiles, My Documents, Desktop Files and Department Shares will disconnect/reconnect twice during the maintenance window for up to 5 minutes.
Timing: 9:00 pm to 1:00 am, Thursday July 5.
Preparation: Please logoff your computer when you leave for the day on July 5th, 2018. If you need to access and work on files from the network shares listed above during the maintenance window, please copy them to a USB Thumb Drive and work on them from there until the maintenance window is complete. Please remember to copy your files back to the network share afterwards.
Jul 4, 13:05 PDT
Jul 5, 2018
Completed - The scheduled maintenance has been completed.
Jul 5, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 09:31 PDT
Scheduled - What is impacted: Service interruption; for the websites wordpress.viu.ca, mediawiki.viu.ca, studentblogs.viu.ca, learnsupport.viu.ca. VIU IT is making changes to improve the reliability and speed of these websites.
Level of impact: Service unavailable the websites will be unavailable during the maintenance window.
Timing: 9:30am to 10:30am Thursday July 5.
Preparation: None
Jul 4, 13:11 PDT