Information Technology Advisory
Shared Services Canada Unable to Send/Receive Email from VIU
Update - Email being sent to/from @servicecanada.gc.ca email addresses are not being delivered/received.

Currently there is no estimate on when the internet provider and Service Canada will resolve the issue. VIU IT will continue to reach out to the internet provider and Service Canada for updates.
Jul 19, 13:23 PDT
Identified - Email being sent to/from @servicecanada.gc.ca email addresses are not being delivered/received.

IDENTIFIED: Service Canada has determined that the issue is between Service Canada and the internet service provider for VIU's email.

SOLUTION: Service Canada will be attempting a work around as a short term solution. As a long term solution, VIU will be changing internet service providers for email services.

RESOLUTION TIME: Currently there is no estimate on when Service Canada will put the workaround in place. VIU IT will continue to reach out to Service Canada for updates.
Jun 29, 10:53 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Degraded Performance
Network: Internet, Wireless, and Wired ? Degraded Performance
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Software Update; Computer Restart Jul 7, 22:00 - Jul 21, 06:30 PDT
What is impacted: Employee and student computers; upgrading software including Office 2013, Adobe Flash Player 26.0.0.131, Adobe Shockwave 12.2.199, and Oracle Java 8 UPD 131..
Level of impact: Computer restart. Installations and restarts will only occur during evening maintenance windows.
Timing: beginning 10:00 pm to 6:30 am, Friday July 7. Continuing until all computers updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Posted on Jul 5, 13:31 PDT
Past Incidents
Jul 28, 2017

No incidents reported today.

Jul 27, 2017

No incidents reported.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Maintenance: Stargarden and FRS Administrative Systems; Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:30 PDT
Scheduled - IT is performing some emergency maintenance to the VIU Stargarden and FRS Administrative Systems, Friday July 14 from 6:30 am to 8:00 am. This is to address some urgent system issues.

What is impacted: Administrative systems - Stargarden and FRS.
Level of impact: Service Interruption. The Administrative systems listed above will be unavailable during maintenance window.
Timing: 6:30 am to 8:00 am, Friday July 14, 2017
Preparation: Save and close all work prior to the maintenance window. Do not attempt to log in to these administrative systems during the maintenance window.
Jul 13, 13:57 PDT
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