Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Server Restarts; Service Interruption impacting employees and students Oct 23, 06:00-07:00 PDT
What is impacted: VIU Services including Library Catalog, VIUBlogs, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6:00 am to 7:00 am, Wednesday October 23.
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Meta Project
- VIU Contribute websites
Posted on Oct 16, 13:39 PDT
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019
Maintenance: B200 Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 21, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 PDT
Scheduled - What is impacted: Network Outage for Building 200. Technicians will be adding a second network distribution switch in B200. This outage will affect both wired and wireless, and Internet access from the building, including access to U drive, shared files, email, web sites.
Level of impact: Service interruption. The network in the above areas will unavailable for up to 2 hours..
Timing: 5:00 pm to 7:00 pm, Monday October 21.
Preparation: Complete phone calls, data transfers, email send/receive prior to the maintenance window. Have a cell phone handy in case you need to make a call. Blue emergency phones are available if there is an emergency.
Oct 16, 13:43 PDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019
Maintenance: Software Update; Computer Restart
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 PDT
Scheduled - What is impacted: Employee and student computers; upgrading software including Office, Adobe, and Windows.
Level of impact: Computer restart. You may receive a system tray message instructing you to reboot this is normal and you should reboot your computer if so messaged.
Timing: Beginning 10:00 pm, Friday October 18, continuing until all computers have been updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Oct 16, 13:33 PDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Maintenance: B395 Network and Internet Services; Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 11, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 12:30 PDT
Scheduled - What is impacted: Network Outage for Building 395. Technicians will be replacing network equipment in B395. This outage will include both wired and wireless networks. Access to network files, email, 4 digit dialing, VOIP phones, voice mail, and call flows will be impacted.
Level of impact: Service interruption. The network in the above areas will unavailable for up to 4 hours.
Timing: 12:30 pm to 4:30 pm, Friday October 11.
Preparation: Please save and log off from your computer before the outage window. Complete data transfers, email send/receive prior to the maintenance window.
Oct 9, 15:59 PDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

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