Information Technology Advisory
Monitoring - Student Pay Printing is back online. IT Technicians have created a possible fix for the cause of the Pay Print system crashes, and will be monitoring it closely over the course of the next week and half.

Next update Friday August 17
Aug 8, 13:57 PDT
Update - Students may be unable to access the Student Pay Print systems in Nanaimo and Parksville.

Currently the service is up. Technicians are currently investigating what is causing it to go down.

The issue started occurring at 4pm on the 1st.. Resolution time is currently unknown. Next update will be Tuesday at noon.
Aug 3, 16:18 PDT
Update - Students may be unable to access the Student Pay Print systems in Nanaimo and Parksville.

Technicians are currently investigating.

The issue started occurring at 4pm on the 1st.. Resolution time is currently unknown. Next update will be Friday at noon.
Aug 2, 16:12 PDT
Update - Student Printing is now back on line, however this service will continue to experience intermittent outages.
IT Technicians are still investigating.
Aug 2, 13:21 PDT
Investigating - Students may be unable to access the Student Pay Print systems in Nanaimo and Parksville.

Technicians are currently investigating.

The issue started occurring at 4pm on the 1st.. Resolution time is currently unknown. Next update will be by 4pm today.
Aug 2, 09:53 PDT

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2018

No incidents reported today.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018
Completed - The scheduled maintenance has been completed.
Aug 16, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:00 PDT
Scheduled - What is impacted: All VIU technology hosted at the Nanaimo Campus. VIU IT is performing failover testing of our centralized storage system to verify functionality before the semester start.
Level of impact: Service Interruption. Services and Servers hosted in Nanaimo may appear unresponsive for up to 30 seconds, four times, during the maintenance window. Access to network shares such as U Drives, Roaming Profiles, My Documents, Desktop Files and Department Shares will disconnect/reconnect four times during the maintenance window for up to 5 minutes.
Timing: 9:00 pm to 10:30 pm, Thursday August 16.
Preparation: Please logoff your computer when you leave for the day on August 15th, 2018. If you need to access and work on files from the network shares listed above during the maintenance window, please copy them to a USB Thumb Drive and work on them from there until the maintenance window is complete. Please remember to copy your files back to the network share afterwards.
Aug 15, 12:59 PDT
Completed - The scheduled maintenance has been completed.
Aug 16, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 09:01 PDT
Scheduled - What is impacted: Student U drives We are making a change to allow for the use of student accounts with modern operating systems.
Level of impact: No Interruption.
Timing: 9 am to 4:30 pm, Thursday August 16.
Preparation: None needed.
Aug 15, 12:32 PDT
Completed - The scheduled maintenance has been completed.
Aug 16, 07:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:30 PDT
Scheduled - What is impacted: VIU pay printing system. PayPrint Server is receiving an update and must be restarted.
Level of impact: Service Interruption. PayPrint server reboots will make VIU pay printing unavailable for under 5 minutes.
Timing: 7:30am to 7:35am, Thursday August 16.
Preparation: none
Aug 15, 12:27 PDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:00 PDT
Scheduled - What is impacted: VIU wireless networks on the second floor of building 255. The Wireless Access points on this floor are being rewired.
Level of impact: Service interruption. Wireless Connectivity will be intermittent during Maintenance Window.
Timing: 8 am to 5 pm Thursday August 9.
Preparation: Use wired connection where possible, connect to the 1st Floor wireless network if necessary.
Aug 8, 14:16 PDT
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.