Update - Microsoft reports that the results of their potential solution look promising. If it continues to remain stable they will begin deploring it across the rest of their impacted systems and infrastructure.
Next update from Microsoft by 6:30 pm today.
Nov 12, 2026 - 15:22 PST
Next update from Microsoft by 6:30 pm today.
Nov 12, 2026 - 15:22 PST
Update - Microsoft Outage
Attention: We are aware of the disruption affecting Microsoft 365 services. This is an issue with Microsoft’s service and not with VIU systems. VIU IT Technicians are monitoring updates from Microsoft.
Microsoft reports that they are still investigating and are currently testing a potential solution.
Users may have trouble accessing the following Microsoft services:
- Exchange Online (This includes the Outlook desktop and mobile apps, as well as accessing Outlook via a web browser.)
- Microsoft Teams
- SharePoint Online (Where Microsoft Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
Next Update from Microsoft: by 5 pm, today.
Nov 12, 2026 - 14:19 PST
Attention: We are aware of the disruption affecting Microsoft 365 services. This is an issue with Microsoft’s service and not with VIU systems. VIU IT Technicians are monitoring updates from Microsoft.
Microsoft reports that they are still investigating and are currently testing a potential solution.
Users may have trouble accessing the following Microsoft services:
- Exchange Online (This includes the Outlook desktop and mobile apps, as well as accessing Outlook via a web browser.)
- Microsoft Teams
- SharePoint Online (Where Microsoft Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
Next Update from Microsoft: by 5 pm, today.
Nov 12, 2026 - 14:19 PST
Update - Microsoft Outage
Attention: VIU IT Services is aware of a disruption affecting Microsoft 365 services. Users may have trouble accessing:
- Exchange Online (This includes the Outlook desktop and mobile apps, as well as accessing Outlook via a web browser.)
- Microsoft Teams
- SharePoint Online (Where Microsoft Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
This is an issue with Microsoft’s service and not with VIU systems. VIU IT Technicians are monitoring updates from Microsoft. Microsoft reports that they have taken steps to prevent additional systems from going off line.
Next Update from Microsoft: by 4:30 pm, today.
Nov 12, 2026 - 13:00 PST
Attention: VIU IT Services is aware of a disruption affecting Microsoft 365 services. Users may have trouble accessing:
- Exchange Online (This includes the Outlook desktop and mobile apps, as well as accessing Outlook via a web browser.)
- Microsoft Teams
- SharePoint Online (Where Microsoft Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
This is an issue with Microsoft’s service and not with VIU systems. VIU IT Technicians are monitoring updates from Microsoft. Microsoft reports that they have taken steps to prevent additional systems from going off line.
Next Update from Microsoft: by 4:30 pm, today.
Nov 12, 2026 - 13:00 PST
Update - Microsoft is continuing their investigation. This is now reported as impacting multiple Microsoft 365 Services:
- Exchange Online (Email)
- Microsoft Teams
- SharePoint Online (Where Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
Next update from Microsoft: By 2 pm, today.
Nov 12, 2026 - 10:41 PST
- Exchange Online (Email)
- Microsoft Teams
- SharePoint Online (Where Teams stores shared files)
- Microsoft Copilot 365
- Microsoft Defender XDR
Next update from Microsoft: By 2 pm, today.
Nov 12, 2026 - 10:41 PST
Investigating - Microsoft is investigating an issue where clients may be unable to connect to their mailboxes in Exchange Online. This includes via the Outlook desktop and mobile apps, as well as via a web browser.
This appears to be wide spread across both north and south America.
Next update from Microsoft: Around 12 pm, today.
Nov 12, 2026 - 10:24 PST
This appears to be wide spread across both north and south America.
Next update from Microsoft: Around 12 pm, today.
Nov 12, 2026 - 10:24 PST
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, November 26.
Nov 04, 2026 - 14:18 PST
In our testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, November 26.
Nov 04, 2026 - 14:18 PST
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
Update - No update at this time. Our vendor continues to work with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Update - No update at this time. Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
About This Site
Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.
Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.
Computer Accounts and Files
Operational
Email
Major Outage
Network: Internet, Wireless, and Wired
Operational
Printing
Operational
Telephone System
Operational
Websites and Learning Tools
Operational
VIULearn (D2L)
Operational
Library Services
Operational
University Website (viu.ca)
Operational
Student Self-service: My Student Record
Operational
Administrative Systems
Operational
Student Records (SRS)
Operational
Financial Records System (FRS)
Operational
Employee Portal (FRIS, HRIS, Payroll, Etc)
Operational
Admin Systems Portal (VIUWeb)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Server Restarts; Service Interruption impacting employees and students Nov 12, 2026 17:00-19:00 PST
Description: Several systems that host VIU sites and services are receiving monthly updates.
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Thursday, November 12, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Posted on Nov 10, 2026 - 12:08 PST
Level of impact: Service Interruption. Once updated, each system will need to be restarted. All sites and services listed below will be unavailable for up to 15 minutes during the maintenance window.
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, stuweb.viu.ca)
Timing: Thursday, November 12, 5 pm to 7 pm
Preparation: Please close these systems and all applications connected to these systems before 5 pm. Do not use these systems during the maintenance period.
Posted on Nov 10, 2026 - 12:08 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 13, 2026 21:00 - Nov 14, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:27 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:27 PST
Weekly Maintenance: VIU Websites; No Service Interruption Nov 17, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 20, 2026 21:00 - Nov 21, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:28 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:28 PST
Weekly Maintenance: VIU Websites; No Service Interruption Nov 24, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Maintenance - wordpress.viu.ca; Service Interruption Nov 25, 2026 06:00-08:00 PST
What is impacted: wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca.
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8am, Wednesday, November 25.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Nov 25, 2026 - 06:00 PST
Level of impact: Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.
Timing: 6 am to 8am, Wednesday, November 25.
Preparation: Please save any changes and log out your VIU WordPress blog prior to the maintenance window.
Posted on Nov 25, 2026 - 06:00 PST
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Nov 25, 2026 17:00-19:00 PST
What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, November 25.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Nov 04, 2026 - 14:39 PST
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, November 25.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Nov 04, 2026 - 14:39 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 27, 2026 21:00 - Nov 28, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 1, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:34 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:34 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 4, 2026 21:00 - Dec 5, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 8, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 11, 2026 21:00 - Dec 12, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:33 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:33 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 15, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:26 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:26 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 18, 2026 21:00 - Dec 19, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:35 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:35 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 22, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:27 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:27 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 25, 2026 21:00 - Dec 26, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:36 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:36 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Jan 1, 2027 21:00 - Jan 2, 2027 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:37 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:37 PST