Update - No update at this time. Our vendor continues to work with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Update - No update at this time. Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
About This Site
Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.
Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.
Computer Accounts and Files
Operational
Email
Operational
Network: Internet, Wireless, and Wired
Operational
Printing
Operational
Telephone System
Operational
Websites and Learning Tools
Operational
VIULearn (D2L)
Operational
Library Services
Operational
University Website (viu.ca)
Operational
Student Self-service: My Student Record
Operational
Administrative Systems
Operational
Student Records (SRS)
Operational
Financial Records System (FRS)
Operational
Employee Portal (FRIS, HRIS, Payroll, Etc)
Operational
Admin Systems Portal (VIUWeb)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Software Update; Computer Restart Sep 17, 2026 22:00 - Sep 20, 2026 22:00 PDT
What is impacted: To support student learning, we will be installing Adobe Creative Cloud software on student workstations located in B305 Library Commons, B305-R508, B315-R113. Instructor stations in B325-R110 and B345-105 will also receive this update. The Adobe programs installed will include:
- Creative Cloud Desktop
- Acrobat Pro 26.01
- After Effects 2026
- Animate 2024
- Audition 2026
- Dreamweaver 2021
- Illustrator 2026
- InCopy 2026
- InDesign 2026
- Lightroom Classic
- Media Encoder 2026
- Photoshop 2026
- Premiere Pro 2026
- Premiere Rush
Level of impact: Possible computer restart. Installations and restarts will only occur during nightly maintenance windows.
Timing: Beginning Thursday, September 17, at 10 pm. Continuing until all devices have updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Posted on Sep 16, 2026 - 13:25 PDT
- Creative Cloud Desktop
- Acrobat Pro 26.01
- After Effects 2026
- Animate 2024
- Audition 2026
- Dreamweaver 2021
- Illustrator 2026
- InCopy 2026
- InDesign 2026
- Lightroom Classic
- Media Encoder 2026
- Photoshop 2026
- Premiere Pro 2026
- Premiere Rush
Level of impact: Possible computer restart. Installations and restarts will only occur during nightly maintenance windows.
Timing: Beginning Thursday, September 17, at 10 pm. Continuing until all devices have updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Posted on Sep 16, 2026 - 13:25 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Sep 18, 2026 21:00 - Sep 19, 2026 00:00 PDT
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Sep 09, 2026 - 12:29 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Sep 09, 2026 - 12:29 PDT
Weekly Maintenance: VIU Websites; No Service Interruption Sep 22, 2026 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Sep 09, 2026 - 12:29 PDT
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Sep 09, 2026 - 12:29 PDT
Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption Sep 23, 2026 17:00-19:00 PDT
What is impacted: VIU Hosted Network Storage; Our team will be installing updates to the server that manages the various VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, September 16.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Sep 09, 2026 - 12:24 PDT
Level of impact: Service Interruption. During the maintenance window, the update process will cause several disconnections to occur. These disconnections will occur 4 times, lasting anywhere from 10 seconds to 5 minutes before reconnecting. When these disconnections happen, access to and the saving of files to the above locations will be interrupted.
Timing: 5pm to 7pm, Wednesday, September 16.
Preparation: Please save your work and sign out of your computer when you leave for the day. Do you need to access and work on files from the network shares listed above during the maintenance window? Please copy the files you need to your device or OneDrive. Continue to work on the copy until the maintenance window is complete. Please remember to copy your files back to the network share afterwards
Posted on Sep 09, 2026 - 12:24 PDT
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Sep 25, 2026 21:00 - Sep 26, 2026 00:00 PDT
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Sep 09, 2026 - 12:42 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted on Sep 09, 2026 - 12:42 PDT
Weekly Maintenance: VIU Websites; No Service Interruption Sep 29, 2026 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Sep 09, 2026 - 12:43 PDT
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Sep 09, 2026 - 12:43 PDT