Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None

Posted on Mar 13, 2024 - 13:15 PDT
What is impacted: VIU Networks and Internet connection; Our Internet Service Provider will be performing maintenance on their network infrastructure.
Level of impact: Service Interruption. Access to the VIU network (on-site or remotely) and internet may become unavailable for up to 15 minuets during the maintenance window. This outage will impact Remote Desktop sessions, internet browsing, accessing network share drives, and onsite printing for both employee and students.
Timing: 1am to 5am, Thursday, March 21.
Preparation: Please save any shared folder data or remote files you may be working on prior to 1am. If internet connectivity is important to your work during this time, please plan your tasks outside of the maintenance window.

Posted on Mar 13, 2024 - 13:22 PDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Mar 13, 13:19 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Mar 6, 12:28 PST
Mar 15, 2024
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 13:20 PDT
Scheduled - What is impacted: All wireless networks at VIU; VIU IT is updating the server that handles Wireless and GlobalProtect VPN authentication. This will impact anyone connecting to, or using, our onsite wireless networks (VIU-Guest, VIU-Secure and Eduroam) or connecting remotely via GlobalProtect VPN.
Level of impact: Service Interruption. There will be a 2-hour period during the maintenance window where no one will be able to sign into VIU-Guest, VIU-Secure or Eduroam wireless networks. You will also not be able to sign into GlobalProtect VPN. Your devices occasionally check in with the server to authenticate/renew your access. If that occurs during the 2-hour period, you will find your device is no longer connected to the network/VPN.
Timing: 5pm to 11:59pm, Wednesday March 13.
Preparation: For users on-site: if it is critical, you have a network connection during the maintenance window, we recommend using a device that is physically connected to the network. For remote users, saving a local copy of your work prior to the outage window is recommended.

Mar 6, 12:49 PST
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5pm to 7pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5pm to 7pm:
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including isapp.viu.ca sites, InVIU, viuresidences.ca, stuweb.viu.ca)

Mar 6, 12:26 PST
Completed - The scheduled maintenance has been completed.
Mar 13, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None

Mar 6, 12:27 PST
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6am to 8am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6am to 8am:
- Internet access on campus
Internet access on campus
- VIULearn online courses (D2L)
- Student and Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, Unit4/UBW, and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)

Mar 6, 12:26 PST
Mar 12, 2024

No incidents reported.

Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 PDT
Scheduled - What is impacted: VIU GlobalProtect Software; We are updating VIU devices to a newer version of the GlobalProtect VPN Software.
Level of impact: No Interruption. For employees connecting to the VIU network remotely via GlobalProtect VPN, the software will update the next time you connect after the maintenance window. It will take an extra minute or so to connect as it updates, and you may have to sign in twice.
Timing: 12pm to 12:15pm, Monday, March 11.
Preparation: No preparation required.

Mar 6, 12:52 PST
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:00 PST
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Feb 28, 11:36 PST
Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 00:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 PST
Scheduled - What is impacted: VIU Managed MacBooks; VIU MacBooks will begin updating to the latest version of the MacOS operating system, Sonoma. Apple has resolved the previous challenge with mapping to network printers with Sonoma, allowing our devices to move ahead with this update.
Level of impact: Computer Restart. Once the Maintenance period has completed, Employees may begin to be prompted by their MacBooks to update to the new OS. Please note, it can take up to 45 minutes to complete and your device may restart several times.
Timing: 12am to 12:15am, Friday, March 8.
Preparation: Save your work and shut down open programs before beginning the update process.

Mar 6, 13:02 PST
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 10:00 PST
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None

Feb 28, 11:34 PST
Mar 5, 2024

No incidents reported.