Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:01 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIU websites (including www2.viu.ca, isapp.viu.ca sites, InVIU, student pay-for-print website, viuresidences.ca, stuweb.viu.ca)
Oct 6, 14:12 PDT
Resolved - This incident has been resolved. If you are unable to print, please try restarting your computer and try printing again.
Oct 13, 16:40 PDT
Monitoring - Technicians have deployed a fix and we are monitoring the results. If you are still unable to print, please restart your computer and try again.

Next update: 4:15pm today
Oct 13, 10:49 PDT
Investigating - Employees and students may be unable to print to VIU printers.

Technicians are investigating.

ETA: Unknown

Next update: 10:45am today
Oct 13, 09:37 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:01 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee Printing
- Employee and Student U Drives, My Documents and Desktop Files
- Department Share Drives
- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, InVIU, HRIS and isapp.viu.ca sites)
- VIU databases (including Checkbox Survey, Research Office app, StarRez, Tableau)
Oct 6, 14:11 PDT
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 PDT
Scheduled - What is impacted: Microsoft Office Updates; Microsoft Office updates will resume for all employee desktop workstations.
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows.
Timing: Beginning 1am, Saturday October 9. Continuing until all computers updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Oct 6, 14:36 PDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Oct 8, 2021

No incidents reported.

Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:01 PDT
Scheduled - What is impacted:VIU Website update; the VIU Webteam are updating the software our website runs on.
Level of impact: No interruption.
Timing: Beginning September 30 to End of day October 6.
Preparation: Employees may wish to check their websites after the update is finished, in the unlikely circumstance that a page breaks.
Sep 29, 15:03 PDT
Oct 6, 2021

No incidents reported.

Oct 5, 2021
Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 13:01 PDT
Scheduled - What is impacted: Adobe Software Licencing; An update is being performed to our Adobe licencing server.
Level of impact: Possible Service interruption. New Adobe Licenses assigned during the maintenance window will not take effect until after the maintenance has been completed. All clients with currently valid Adobe Licenses will not be impacted and your products will function normally.
Timing: 1pm to 2pm, Tuesday, October 5.
Preparation: None required.
Sep 29, 15:17 PDT
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 PDT
Scheduled - What is impacted: VIU Administrative Systems; VIU Admin Systems on isapp.viu.ca (Student Records, SRS, SAWS, TDS, Room booking and document portals and other ES software) will be unavailable while a server change is made.
Level of impact: Service Interruption. All Administrative systems will be unavailable during maintenance window.
Timing: 8am to 8:30am, Monday, October 4.
Preparation: Save all work and close these systems and all applications connected to these systems prior to the maintenance window. Do not use these systems during the maintenance window.
Sep 29, 15:15 PDT