Information Technology Services Advisory Page Status

All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files Operational

Email Operational

Network: Internet, Wireless, and Wired Operational

Printing Operational

Telephone System Operational

Websites and Learning Tools Operational

VIULearn (D2L) Operational

Library Services Operational

University Website (viu.ca) Operational

InVIU Operational

Student Self-service: My Student Record Operational

Administrative Systems Operational

Student Records (SRS) Operational

Financial Records System (FRS) Operational

HR/Payroll/Employee & Applicant Portal (Stargarden) Operational

Admin Systems Portal (VIUWeb) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

Maintenance: Server Restarts; Service Interruption impacting employees and students

Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 PDT

Scheduled - What is impacted: VIU Services including ithelp.viu.ca, learnsupport.viu.ca, wells.viu.ca and wordpress.viu.ca
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.
Mar 18, 16:57 PDT

Mar 24, 2020

No incidents reported.