Information Technology Advisory
Update - While emergency crews continue to deal with disasters around the province, Our provider has been working with other BC Post Secondary institutions, CANARIE, and telecommunications providers to monitor network connectivity, resolve problems, and re-route traffic where possible.

A secondary connection between Surrey and Kelowna has been repaired by a provider that airlifted a splicing crew to the scene.

The Surrey-Kelowna route, currently, is the only network path east inside Canada. Our Internet connection will continue to be slower then normal. There are still one minor, and two major routes left to repair. The major routes each have 10x the capacity of the Surrey-Kelowna route.

Next update: 4pm, Wednesday, November 24.
Nov 21, 22:31 PST
Investigating - Many parts of BC's infrastructure have been impacted by the recent weather, including our internet provider.

Both the main and backup internet routes are currently down. Flooding and mudslides have also affected work crews ability to begin repairs.

Why do we still have internet? Our vendor is paying to send our internet traffic though an alternate supplier. But we share this new route with most other post secondary institutions in bc. So much traffic going through a single point, will slow the connection for everyone.

For the time being, VIU will have a slower internet connection, compared to our norm.

Estimated resolution time: Unknown
Nov 17, 08:43 PST

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 PST
Scheduled - What is impacted: VIU Wireless Networks and Global Protect VPN (vpn.viu.ca) Services. We are preforming maintenance on the servers that manage new logins to VIU wireless networks (VIU-Secure, VIU-Guest, Eduroam) and Global Protect VPN.
Level of impact: Possible Service Interruption. There is redundancy in our systems, no impact is planned. If the unexpected occurs, New logins may not connect for up to 1.5 hours during the maintenance window.
Timing: 9am to 10:30am, Friday, November 26.
Preparation: While no outage is expected, if a network connection is critical for your work during the maintenance window we recommend using a VIU Desktop, or connect to the wireless network/VPN before the maintenance window starts.
Nov 24, 14:56 PST
Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:01 PST
Scheduled - What is impacted: Employee and Student VIU Desktop and Documents folders/Shared Drives/U Drives. IT is performing a warranty repair to our network storage system that hosts these files and folders.
Level of impact: Possible Service Interruption. There is no planned interruption to these services. However there is a chance Employees and Student may find the above file locations unresponsive for up to 10 seconds, twice during the maintenance window.
Timing: 5pm to 7pm, Thursday, November 25.
Preparation: None required. It is recommended you save your work and logoff at the end of your workday.
Nov 24, 15:04 PST
Resolved - Power has been restored to the Nanaimo Campus.

BC Hydro has removed a tree that had fallen on powerlines, causing the power outage. After repairing the cables, power was restored to the Power has been restored to the Nanaimo campus and the surrounding area of south Nanaimo.
Nov 25, 10:50 PST
Investigating - Currently the Nanaimo Campus is experiencing a power outage.

The campus is currently running on Emergency power. BC Hydro is investigating the source of the power outage.

Remote desktop access may not be possible to most computers at this time. Currently VPN and access to network drives are still possible.

Estimated resolution time: Unknown

Next update: 11am today
Nov 25, 09:46 PST
Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:01 PST
Scheduled - What is impacted: VIU Services including ithelp.viu.ca, learnsupport.viu.ca, wells.viu.ca and wordpress.viu.ca
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6:00 am to 7:00 am Wednesday
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems between 6:00am to 7:00am.
Nov 17, 14:10 PST
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:30 PST
Scheduled - What is impacted:Microsoft Windows 10 Updates B310 through B620; Desktop workstations in buildings 310 to 620 will be installing windows updates.
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows. This is a large update, which may change the appearance of some parts of windows.
Timing: Beginning 10:30pm, Friday, November 19. Continuing until all workstations are updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Nov 17, 16:02 PST
Resolved - BC Hydro crews have restored power to the Powell River campus.
Nov 22, 13:01 PST
Investigating - VIU Powell River Campus has no power.

BC Hydro reports the power went down at 11:12am today. A work Crew has been dispatched to investigate.


Resolution time: unknown

Next update 1pm today
Nov 22, 11:50 PST
Nov 21, 2021

Unresolved incident: Network and Internet Access Issues impacting all VIU campuses and sites.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:15 PST
Scheduled - What is impacted: Password synchronization between VIU and Microsoft Office 365. Server update.
Level of impact: Service Interruption; During the maintenance window, Changing one password will not update the other. If your password is changed during this time, it will synchronize to Office 365 after maintenance is completed.
Timing: 8:15am to 8:30am, Thursday, November 18.
Preparation: If you plan or need to change your computer account password, please do so outside of this maintenance window.
Nov 17, 15:37 PST
Nov 17, 2021
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:31 PST
Scheduled - What is impacted: Microsoft Windows 10 Updates for Buildings 300 and 305; Desktop workstations in these buildings will be installing new windows updates.
Level of impact: Computer restart. Installations and restarts will only occur during maintenance windows. This is a large update, which may change the appearance of some parts of windows.
Timing: Beginning 10:30pm, Friday, November 12. Continuing until all workstations are updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Nov 10, 14:50 PST
Completed - The scheduled maintenance has been completed.
Nov 15, 10:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:01 PST
Scheduled - What is impacted: : Logins to some VIU online tools and services – All employees and students; Technicians are replacing old equipment used for logging into certain VIU online tools and services.
Level of impact: No Interruption Expected. The replacement device is all ready to go, and been re-configured to avoid an outage. If a challenge occurs, some potentially impacted services include: VIUtube, wordpress.viu.ca, VIU.ca pages that require a login, VIU.ca Drupal logins, VIU-Secure Wi-Fi login, learnsupport.viu.ca, spam.viu.ca, Library Services hosted by Sitka and InVIU.
Timing: 10:00am, Monday, November 15.
Preparation: None required. If you are unable to login to one of the listed services after the change window please contact ithelp@viu.ca with a screenshot of the login error and the name of the service you are attempting to log into.
Nov 10, 15:07 PST
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.