Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is impacted: VIU Services including Library Catalog, VIUBlogs, Mediawiki, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Mediawiki
- Meta Project
- VIU Contribute websites
Posted on Jan 17, 14:32 PST
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:00 PST
Scheduled - What is impacted: The VIU Powell River Campus website, http://pr.viu.ca.
Level of impact: Service Interruption. During the maintenance window, the Powell River Campus website will be unavailable.
Timing: 10:00 am to 10:30 am, Thursday January 18.
Preparation: After the maintenance window the Powell River Campus website should be accessed from http://pr.viu.ca. Please update your bookmarks and shortcuts.
Jan 17, 14:36 PST
Jan 17, 2018
Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 PST
Scheduled - What is impacted: VIU Administrative systems including SRS, FRS, HR/Payroll, CE Web registration, CESB, Document Portal, Planning, Library, Moneris payment system and more.
Level of impact: Service Interruption. All Administrative systems will be unavailable during maintenance window.
Timing: 10:00 pm to 11:00 pm, Wednesday January 17
Preparation: Save all work and close these systems and all applications connected to these systems prior to the maintenance window. Do not use these systems during the maintenance window.
Jan 4, 11:40 PST
Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Jan 4, 11:38 PST
Completed - The scheduled maintenance has been completed.
Jan 10, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 PST
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Jan 4, 11:36 PST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.