Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, November 26.
Nov 04, 2026 - 14:18 PST
In our testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, November 26.
Nov 04, 2026 - 14:18 PST
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 29.
Oct 07, 2026 - 11:40 PDT
Update - No update from our vendor at this time. They continue to work with Apple to find a solution.
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
In our recent testing we found that devices updated to Tahoe 26.7 or 27.0 would now print normally. After the update we had to enter our credentials one last time when printing. After which, the device would send FindMe print jobs with out asking for credentials every time.
Estimated resolution time: Unknown.
Next update: by 5 pm, Thursday, October 8.
Sep 23, 2026 - 10:35 PDT
Update - No update at this time. Our vendor continues to work with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, September 15.
Aug 31, 2026 - 12:17 PDT
Update - No update at this time. Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 27.
Aug 14, 2026 - 11:49 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, August 13.
Jul 28, 2026 - 09:38 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Thursday, July 30.
Jul 22, 2026 - 15:07 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Estimated resolution time: Unknown.
Next update: by 4:30 pm, Wednesday, July 22.
Jul 15, 2026 - 13:13 PDT
Update - Our vendor is still working with Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Estimated resolution time: Unknown.
Next update: 4 pm, Monday, July 13.
Jul 07, 2026 - 11:14 PDT
Investigating - Employees and students using MacOS devices are having to re-authenticate each time they print to the FindMe printer queue.
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
Known MacOS versions that are experiencing this behavior:
Tahoe 26.4 and 26.4.1
Sequoia 15.7.5
Sonoma 14.8.5
This challenge may extend to other PaperCut managed printers. The PaperCut vendor's support team have reached out to Apple to find a solution.
Estimated resolution time: Unknown.
Next update: 1 pm, Monday, July 6.
Jun 29, 2026 - 13:18 PDT
About This Site
Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.
Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.
Computer Accounts and Files
Operational
Email
Operational
Network: Internet, Wireless, and Wired
Operational
Printing
Operational
Telephone System
Operational
Websites and Learning Tools
Operational
VIULearn (D2L)
Operational
Library Services
Operational
University Website (viu.ca)
Operational
Student Self-service: My Student Record
Operational
Administrative Systems
Operational
Student Records (SRS)
Operational
Financial Records System (FRS)
Operational
Employee Portal (FRIS, HRIS, Payroll, Etc)
Operational
Admin Systems Portal (VIUWeb)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Network and Internet Authentication Services; Service Interruption Nov 4, 2026 21:00-22:00 PST
What is impacted: We are preforming maintenance on our network authentication systems. This will impact access to the following services: VPN, Wireless Networks, Special Server/File Systems, VIU Data Center, Network Shared Drives, and Internet Services Access across all of VIU.
Level of impact: Service interruption. The above services will be unavailable for all VIU campus's and sites for up to 60 minutes during the maintenance window.
Timing: Wednesday, November 4, 9 pm to 10 pm.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 9 pm window.
Posted on Nov 04, 2026 - 12:19 PST
Level of impact: Service interruption. The above services will be unavailable for all VIU campus's and sites for up to 60 minutes during the maintenance window.
Timing: Wednesday, November 4, 9 pm to 10 pm.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 9 pm window.
Posted on Nov 04, 2026 - 12:19 PST
Maintenance - Network and Internet Services; Service Interruption Nov 5, 2026 06:00-07:00 PST
What is impacted: We are installing updates and preforming maintenance on our network infrastructure.
Level of impact: Service interruption. Internet connectivity and connections to the VIU network may be unavailable or inconsistent for up to 10 minutes during the maintenance window. This will also impact VPN access, network drive access, and access to tools hosted in our data center.
Timing: Thursday, November 5, from 6 am to 7 am.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 6 am start time. If network connectivity is important to your work, please plan your tasks outside of the maintenance window.
Posted on Nov 04, 2026 - 12:11 PST
Level of impact: Service interruption. Internet connectivity and connections to the VIU network may be unavailable or inconsistent for up to 10 minutes during the maintenance window. This will also impact VPN access, network drive access, and access to tools hosted in our data center.
Timing: Thursday, November 5, from 6 am to 7 am.
Preparation: Please save any shared folder data or remote files you may be working on prior to the 6 am start time. If network connectivity is important to your work, please plan your tasks outside of the maintenance window.
Posted on Nov 04, 2026 - 12:11 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 6, 2026 21:00 - Nov 7, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:50 PDT
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Oct 07, 2026 - 11:50 PDT
Maintenance: VIU Employee Portal; Service Interruption Nov 8, 2026 01:00-04:00 PST
What is impacted: VIU Employee Portal and related tools; Our vendor is installing updates and performing maintenance on the systems that host our VIU Employee portal.
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Sunday, November 8, 1 am to 3 am.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Posted on Nov 04, 2026 - 12:22 PST
Level of impact: Service Interruption. During the maintenance period the Employee Portal and related tools will be unavailable.
Timing: Sunday, November 8, 1 am to 3 am.
Preparation: If needed, please plan to use the Employee Portal outside of the Maintenance Period.
Posted on Nov 04, 2026 - 12:22 PST
Weekly Maintenance: VIU Websites; No Service Interruption Nov 10, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Maintenance: VIU Employee Portal Login; Service Change Nov 10, 2026 14:00-16:00 PST
What is impacted: We are updating the Employee Portal login to the modern Microsoft 365 login. Logging into the Employee Portal will now look and just feel like accessing Webmail, Office, Teams, etc. It will also use 2-Step Verification (2SV) to better secure your personal information stored in the Portal.
Level of impact: Service Change. During the maintenance window, if you attempt to login to the Employee Portal, you will be given two choices “Vancouver Island University – Production” and “VIU SSO (EntraID)”. Either option will work and let you sign-in. Once the maintenance window is over, it will take you straight to the VIU SSO sign in.
This new login will add 2SV to Employee Portal logins. Due to the sensitivity of the information stored in the Employee Portal, 2SV will be mandatory on every login regardless of whether you are on or off campus.
Timing: Tuesday, November 10, 2 pm to 4 pm.
Preparation: None.
Posted on Nov 04, 2026 - 12:39 PST
Level of impact: Service Change. During the maintenance window, if you attempt to login to the Employee Portal, you will be given two choices “Vancouver Island University – Production” and “VIU SSO (EntraID)”. Either option will work and let you sign-in. Once the maintenance window is over, it will take you straight to the VIU SSO sign in.
This new login will add 2SV to Employee Portal logins. Due to the sensitivity of the information stored in the Employee Portal, 2SV will be mandatory on every login regardless of whether you are on or off campus.
Timing: Tuesday, November 10, 2 pm to 4 pm.
Preparation: None.
Posted on Nov 04, 2026 - 12:39 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 13, 2026 21:00 - Nov 14, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:27 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:27 PST
Weekly Maintenance: VIU Websites; No Service Interruption Nov 17, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:24 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 20, 2026 21:00 - Nov 21, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:28 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:28 PST
Weekly Maintenance: VIU Websites; No Service Interruption Nov 24, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Nov 27, 2026 21:00 - Nov 28, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Weekly Maintenance: IT Client and Ticket Portals; Service Interruption Dec 4, 2026 21:00 - Dec 5, 2026 00:00 PST
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the VIU Technology Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9 pm to 12:00 am, every Friday.
Preparation: None required.
Posted on Nov 04, 2026 - 14:30 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 8, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:25 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 15, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:26 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:26 PST
Weekly Maintenance: VIU Websites; No Service Interruption Dec 22, 2026 10:00-15:00 PST
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:27 PST
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10 am to 3pm, every Tuesday.
Preparation: None
Posted on Nov 04, 2026 - 14:27 PST