Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files ? Operational
Email ? Operational
Network: Internet, Wireless, and Wired ? Operational
Printing ? Operational
Telephone System ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L) ? Operational
Library Services ? Operational
University Website (viu.ca) ? Operational
InVIU ? Operational
Student Self-service: My Student Record ? Operational
Administrative Systems ? Operational
Student Records (SRS) Operational
Financial Records System (FRS) Operational
HR/Payroll/Employee & Applicant Portal (Stargarden) Operational
Admin Systems Portal (VIUWeb) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: VIU Websites; No Service Interruption Oct 5, 2022 10:00-15:00 PDT
What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am to 3pm, every Wednesday
Preparation: None
Posted on Sep 28, 2022 - 13:08 PDT
Maintenance: B205 Wireless Network; Possible Service Interruption Oct 5, 2022 14:00 - Oct 6, 2022 07:00 PDT
What is impacted:Wireless Access – Building 205- Nanaimo Campus; Technicians will be performing updates to the wireless network in B205.
Level of impact: Possible Service Interruption. During the maintenance window Wireless connections may be disrupted for up to five minutes as technicians replace or upgrade wireless systems in your area. In most cases there will be no interruption, as other access points in the area pick up the slack.
Timing: From 2pm, Wednesday October 5, to 7am Thursday October 6.
Preparation: If you are disconnected while connected to VIU-Secure or VIU-Guest Service, please wait a few minutes and the service may resume or try reconnecting to the wireless network after a short period of time.
Posted on Sep 28, 2022 - 13:34 PDT
Past Incidents
Oct 3, 2022
Maintenance: B340 Printer renumbering; Possible Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 3, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:00 PDT
Scheduled - What is impacted: B340 Printer renaming; As B340 is being unified with B345 we are renaming the printers to match the new building number.
Level of impact: Possible Service Interruption. There should be no interruption printing to the FindMe Printers. However if you are mapped to a printer by name, you will need to take some additional steps. After the Maintenance period is over, re-map the printer, replacing the 340 in the printer name with 345. Then remove the old printer mapping.
Timing: 1pm to 4pm, Monday, October 3.
Preparation: If you need help remapping your non find-me printer, please look at the installing a direct queue printer on the VIU Managed Print site.
Sep 28, 15:16 PDT
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Sep 28, 13:09 PDT
Sep 29, 2022
Maintenance: B340 Computer Name Changes; Computer Restart
Completed - The scheduled maintenance has been completed.
Sep 29, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 16:31 PDT
Scheduled - What is impacted: Computer name change; We will be changing the computer names of workstations in B340 to match the new unified building number of B345. A computer restart occurs as part of the re-naming process.
Level of impact: Computer Restart. Your computer will restart after the name change is complete.
Timing: 4:30pm to 6:30pm, Thursday, September 29.
Preparation: Please save your work and log off, or reboot your workstation before the maintenance period starts. Do not shut down your computer.
Sep 28, 13:56 PDT
Maintenance: Building 180 Wireless Network; Possible Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 17:00 PDT
Scheduled - What is impacted:Wireless Access – Building 180 - Nanaimo Campus; Technicians will be performing updates to the wireless system on the Nanaimo Campus.
Level of impact: Possible Service Interruption. During the maintenance window Wireless connections may be disrupted for up to five minutes as technicians replace or upgrade wireless systems in your area. In most cases there will be no interruption, as other access points in the area pick up the slack.
Timing: From 5pm, Wednesday, September 28, to 7am Thursday, September 29.
Preparation: If you are working on in B180 using wireless, please save any documents/data prior to the start of the Maintenance window. If you are disconnected while connected to VIU-Secure or VIU-Guest Service, please wait a few minutes and the service may resume or try reconnecting to the wireless network after a short period of time.
Sep 28, 13:30 PDT
Sep 28, 2022
Maintenance: VIU Websites; No Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 28, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:00 PDT
Scheduled - What is impacted: VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.
Level of impact: No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.
Timing: 10am until all sites are updated, Wednesday, September 13.
Preparation: None. If you experience a corrupt web page, please refresh your browser.
Sep 21, 13:36 PDT
Maintenance: Server Restarts; Service Interruption impacting employees and students
Completed - The scheduled maintenance has been completed.
Sep 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 PDT
Scheduled - What is impacted: VIU Services including ithelp.viu.ca, learnsupport.viu.ca, wells.viu.ca and wordpress.viu.ca
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: 6am to 7am Wednesday
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6am. Do not use these systems between 6am and 7am.
Sep 22, 13:17 PDT
Sep 27, 2022
Maintenance: Windows 10 Updates; Computer Restart
Completed - The scheduled maintenance has been completed.
Sep 27, 01:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:15 PDT
Scheduled - What is impacted: VIU Windows 10 workstations; We will be deploying Windows 10 security and system updates to VIU Workstations.
Level of impact: Computer restart. . Windows updates can require a system restart to complete the installation. Installations and restarts will only occur during maintenance windows.
Timing: Beginning at 1:15 am, Saturday, September 24. Continuing until all devices are updated.
Preparation: Windows updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Sep 21, 15:17 PDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Maintenance: IT Client and Ticket Portals; Service Interruption
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT
Scheduled - What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Sep 21, 12:52 PDT
Sep 23, 2022
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

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