Our technicians have found the source of this challenge and now have a fix in place.
Employees and student should be able to access these tools and apps once again.
Posted Sep 12, 2025 - 16:32 PDT
Update
We are continuing to investigate this issue.
Posted Sep 12, 2025 - 16:00 PDT
Investigating
Users may experience errors messages when logging into administrative systems hosted on isapp.viu.ca.
This includes, but is not limited to: SRS - Student Record System FRS - Legacy Finance Record System EDS - Employee Directory System SAWS - Scheduling and Workload System
Our Technicians are currently investigating.
Estimated Resolution Rime: Unknown. Next update: By 5pm today.
Posted Sep 12, 2025 - 15:59 PDT
This incident affected: Administrative Systems (Student Records (SRS), Financial Records System (FRS)) and Student Self-service: My Student Record.