Retiring Legacy VIU Webmail Websites; Service Change

Scheduled Maintenance Report for Information Technology Services Advisory Page

Completed

The scheduled maintenance has been completed.
Posted Sep 29, 2025 - 10:10 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 29, 2025 - 10:00 PDT

Scheduled

What is impacted: We are taking down our legacy Webmail websites: mail.viu.ca and webmail.viu.ca
Level of impact: Service Change; Employees will no longer be able to check their email online using either of the above websites. Instead, anyone with a VIU email address can access their email online by logging into https://outlook.office.com.
Timing: Monday, September 29, at 10 AM. 
Preparation: If you have either of the above websites saved in your bookmarks, please update them to https://outlook.office.com/
You may have a device configured to access your Mail, Calendar or Contacts via the old Webmail website which will stop working after this change. If that occurs please remove and re-add your account to the device following our current instructions: https://ithelp.viu.ca/TDClient/169/ITPortal/KB/ArticleDet?ID=10267
Posted Sep 24, 2025 - 12:29 PDT
This scheduled maintenance affected: Email.