Student Record Systems access impacting all VIU Students and Employees

Incident Report for Information Technology Services Advisory Page

Resolved

This incident has been resolved.

Posted Jan 12, 2021 - 16:52 PST

Update

We are continuing to investigate.

Estimated resolution time: Unknown

Next Update: 9am, January 12

Posted Jan 11, 2021 - 21:23 PST

Investigating

Currently Students and Employees cannot access the Student record page.

We are investigating the source of the outage.

Resolution time: Unknown.

Next update will be 9pm today.

Posted Jan 11, 2021 - 18:50 PST

This incident affected: Administrative Systems (Student Records (SRS)) and Student Self-service: My Student Record.