When prompted for 2 step verification (2SV), the SMS Text/Voice Call option is missing for some users. If the SMS/Voice option is already configured, but not set as the primary 2SV method, it fails to show up in the prompt window.
Our technicians are investigating.
Estimated resolution time: 12 pm, today. Next update: By 11:30 am, today.
Posted Oct 02, 2026 - 09:52 PDT
This incident affected: Computer Accounts and Files.