Maintenance: Software Update - Hopper; Possible Chat Restart

Scheduled Maintenance Report for Information Technology Services Advisory Page

Completed

The scheduled maintenance has been completed.
Posted Jul 09, 2026 - 14:05 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 09, 2026 - 14:00 PDT

Scheduled

What is impacted: We are performing an update to Hopper, the virtual technology support agent.
Level of impact: Minimal. If you are using Hopper during the update window, you may experience an error. Restarting the conversation should rectify this.
Timing: Thursday, July 9, at 2 pm.
Preparation: None.
Posted Jul 08, 2026 - 13:24 PDT