Maintenance: IT Service Desk - Service outage

Scheduled Maintenance Report for Information Technology Services Advisory Page

Completed

The scheduled maintenance has been completed.
Posted Mar 04, 2025 - 16:30 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 04, 2025 - 08:00 PST

Scheduled

What is impacted: The IT Service Desk team will be attending all day training with the rest of the IT team on March 4. We will not be taking calls or processing ticked during that time. The team will return, and service will resume on March 5.
Level of impact: Service Interruption. The IT Team will be unavailable to answer calls, work on tickets or respond to urgent requests.
Timing: 8am to 4:30pm, March 4.
Preparation: Please test your equipment ahead of time. Check out our Knowledge Base articles at technology.viu.ca for help with your technology challenges.
Posted Mar 03, 2025 - 11:44 PST