Maintenance: Administrative Systems; Service Interruption impacting employees and students
Scheduled for Oct 17, 15:00 PDT - Oct 20, 02:00 PDT
Scheduled
What is impacted:IT Services is working with our vendor to upgrade the systems that host VIU's primary databases. This requires more than just migrating the database data over to the new system. Afterwards our technicians will be running numerous tests. To confirm that any related tools and other systems which tie into these databases continue to work as intended. Level of impact: Service Interruption. During the migration process, any tool or service hosted at isapp.viu.ca or students.viu.ca will be unavailable.. An "Under Maintenance" message will appear when trying to access these services.
Some of the tools and services that will be unavailable include: - Student Record System (SRS) - Financial Record System (FRS) - VIUWeb Admin System Portal and its modules (Award Management (FLEDGER), Student Management (SLED), Gradebook, CUPE Training and Development, Student Services Appointment System, Employee Directory System (EDS), Student Employ Portal Login (Orbis/Experience Hub).
This may also affect various connected systems (Unit4 integrations, D2L integrations, server processes etc.).The EPBC application will still be available. However, transcripts and new applications won’t be received until we are out of maintenance mode. Timing: 3 PM, Friday, October 17 to 7AM, Monday, October 20 Preparation: Please logout of the above tools and websites before maintenance begins.
Posted Oct 08, 2025 - 13:08 PDT
This scheduled maintenance affects: Administrative Systems (Student Records (SRS), Financial Records System (FRS), Admin Systems Portal (VIUWeb)) and Student Self-service: My Student Record.