Weekly Maintenance: IT Client and Ticket Portals; Service Interruption

Scheduled Maintenance Report for Information Technology Services Advisory Page

Completed

The scheduled maintenance has been completed.

Posted Feb 22, 2025 - 00:00 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 21, 2025 - 21:00 PST

Scheduled

What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12:00 am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.

Posted Jan 15, 2025 - 12:56 PST