Maintenance: Mitel Phones; Service Interruption
Scheduled Maintenance Report for Information Technology Services Advisory Page
Completed
The scheduled maintenance has been completed.
Posted Jan 08, 2021 - 00:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 07, 2021 - 16:00 PST
Scheduled
What is impacted: Mitel Phone System Outage for all sites and campuses, including all teleworkers (those who have VIU Mitel phones at home) and softphone users . During the outage, anyone who calls a VIU Mitel phone will receive a fast/busy signal. No outgoing calls will be possible from any Mitel phones or softphones, nor will Mitel Voicemail be available. (There will be no impact on Nortel phones.)
Level of impact: Service Interruption. Mitel phones systems will be unavailable.
Timing: 4pm to 11:59pm, Thursday, January 7.
Preparation: Plan to complete all phone calls prior to the maintenance window. Have a cell phone handy in case you need to make a call.
Posted Dec 23, 2020 - 13:14 PST
This scheduled maintenance affected: Telephone System.