Voicemail issues appear to be resolved. If you experience issues with your voicemail please report them to the IT Helpdesk.
Posted Feb 11, 2019 - 12:50 PST
Update
Network and wireless issues appear to be resolved after the major network upgrade.
Voicemail issues continue. Voicemail messages may be delayed. If you receive a voicemail message that's delivery was delayed, please notify the IT Helpdesk (ithelp@viu.ca) with the date/time you received it and the date/time it says it was sent.
Posted Jan 25, 2019 - 14:50 PST
Investigating
We are currently experiencing intermittent issues with the following systems:
Voicemail – Employees with Mitel (VoIP) phones are experiencing intermittent issues with accessing voicemail and voicemail notifications (lights).
Network – Employees and students may get errors when logging on to VIU computers or when trying to access network resources including files on share drives, printers, VIU services, etc.
Wireless – Students and employees may be unable to connect to VIU wireless services including viu-secure, viu-guest, and eduroam.
The above issues have been occurring since early January. Symptoms are intermittent and are happening randomly in time and location.
Resolution time: Unknown. We are investigating the issues.
Posted Jan 16, 2019 - 09:43 PST
This incident affected: Network: Internet, Wireless, and Wired and Telephone System.