Maintenance: IT Client and Ticket Portals; Service Interruption
Scheduled Maintenance Report for Information Technology Services Advisory Page
Completed
The scheduled maintenance has been completed.
Posted Sep 24, 2022 - 00:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2022 - 21:00 PDT
Scheduled
What is impacted: IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (https://ithelp.viu.ca) and the IT Client Portal (https://technology.viu.ca).
Level of impact: Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.
Timing: 9pm to 12am, every Friday.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted Sep 21, 2022 - 12:52 PDT