Maintenance: IT Helpdesk Client Ticket Portal; Service Interruption
Scheduled Maintenance Report for Information Technology Services Advisory Page
Completed
The scheduled maintenance has been completed.
Posted May 06, 2021 - 12:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 06, 2021 - 11:00 PDT
Scheduled
What is impacted: IT Helpdesk Client Ticket Portal: https://ithelp.viu.ca
Level of impact: Service Interruption. Employees will be unable to access the IT Helpdesk Client Portal to check the status of their IT requests during the maintenance window.
Timing: 11am to 12pm (noon), Thursday, May 6.
Preparation: None required. If you need to submit an IT Request during the maintenance window please e-mail ithelp@viu.ca. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number.
Posted May 05, 2021 - 14:39 PDT