The migration is still in progress. Please be aware there may be delays in responding to service requests, as we work without some of our tools.
Posted Dec 06, 2021 - 09:57 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 03, 2021 - 12:00 PST
Scheduled
What is impacted: VIU IT Ticketing System. Technicians will be working to bring our new ticket system online and migrate data over from the old one. Level of impact: Service interruption. During the change over, both systems will be offline. Employees will not be able to access their tickets, nor will new ones be generated. Emails to the IT Service Desk will queue up and be processed once the new tool is live. For urgent support needs please call the IT Service Desk. Timing: Beginning 12pm, Friday, December 3. Finishing at 4pm, Monday, December 6. Preparation: Would you like to learn how to navigate the new ticket system? Check out the training sessions being offered in InVIU. For more information about changes to IT Service Delivery, please visit our website at https://technology.viu.ca/changes-it-service-delivery