Information Technology Advisory
All Systems Operational

About This Site

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. Scroll down for scheduled maintenance and incident history.

Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance.

Computer Accounts and Files   ? Operational
Email   ? Operational
Network: Internet, Wireless, and Wired   ? Operational
Printing   ? Operational
Telephone System   ? Operational
Websites and Learning Tools ? Operational
VIULearn (D2L)   ? Operational
Library Services   ? Operational
University Website (viu.ca)   ? Operational
InVIU   ? Operational
Student Self-service: My Student Record   ? Operational
Administrative Systems ? Operational
Student Records (SRS)   Operational
Financial Records System (FRS)   Operational
HR/Payroll/Employee & Applicant Portal (Stargarden)   Operational
Admin Systems Portal (VIUWeb)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Software Update; Computer Restart Apr 13, 22:00 - Apr 29, 06:30 PDT
What is impacted: Employee computers; upgrading security software (Symantec Endpoint Protection).
Level of impact: Computer restart. Installations will only occur during maintenance windows. Employees may be prompted to restart their computers to complete the upgrade.
Timing: beginning 10:00 pm to 6:30 am, Friday April 13. Continuing until all computers updated.
Preparation: Software updates can cause computers to restart. We recommend that you save and close your work at the end of every day then log off or restart your computer. Do not shut down your computer systems or they will not receive the updates. Your system may not update the first night and may update any of the following nights depending on update load.
Posted on Apr 11, 15:56 PDT
What is impacted: Library Catalog System (https://marlin.viu.ca/).
Level of impact: Server Interruption. The Library Catalog will be unavailable and display “Page cannot be displayed” during the maintenance window.
Timing: 6:30am to 4:00pm, Tuesday April 24.
Description: The library catalog vendor needs to apply critical updates to the catalog system.
Preparation: Complete library catalog searches the day before or day after the maintenance window.
Posted on Apr 18, 14:41 PDT
What is impacted: VIU Services including Library Catalog, VIUBlogs, Mediawiki, Meta Project, VIU Contribute websites.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:00am
Description: All Linux servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:00am:
- Library Catalog
- VIUBlogs
- Mediawiki
- Meta Project
- VIU Contribute websites
Posted on Apr 18, 14:38 PDT
Past Incidents
Apr 19, 2018

No incidents reported today.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 PDT
Scheduled - What is impacted: VIU employee Print Requisition System and Budsal (web applications).
Level of impact: Service interruption. The above services will be unavailable during the maintenance window.
Timing: 10:00 am to 10:30 am, Monday April 16
Preparation: Avoid using the above services during the maintenance window.
Apr 11, 16:05 PDT
Apr 15, 2018
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 PDT
Scheduled - What is impacted: Cowichan campus student computer accounts and files.
Level of impact: Service interruption. The above services will be unavailable during the maintenance window.
Timing: 10:00 am to 10:00 pm, Sunday April 15.
Preparation: If you are a student and your primary campus is the Cowichan Campus do not log on/off a VIU computer during the maintenance window. After the maintenance window, if students have any issues accessing Shares, U Drives or Printers, please reboot your computer before contacting the IT Helpdesk.
Apr 11, 16:03 PDT
Apr 14, 2018
Completed - The scheduled maintenance has been completed.
Apr 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 PDT
Scheduled - What is impacted: Cowichan campus employee computer accounts, share drives, U drives, and employee printing.
Level of impact: Service interruption. The above services will be unavailable during the maintenance window.
Timing: 2:00 pm to 10:00 pm, Saturday April 14.
Preparation: Please log off your computer at the end of your day on Friday or Saturday. Do not log on/off a VIU computer during the maintenance window. After the maintenance window, if you have any issues accessing Shares, U Drives or Printers, please reboot your computer before contacting the IT Helpdesk.
Apr 11, 15:59 PDT
Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday 5:00pm to 6:30pm
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 5:00pm. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 5:00pm to 6:30pm:
- VIU email (including Outlook, webmail and public folders)
- VIULearn online courses (D2L)
- VIU websites (including www2.viu.ca, isweb.viu.ca sites, InVIU, student pay-for-print website, web.viu.ca sites, viuresidences.ca, mala.bc.ca sites, cycec.bc.ca)
Apr 4, 15:47 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 PDT
Scheduled - What is impacted: All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below.
Level of impact: Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.
Timing: Wednesday, 6:00am to 7:30am
Description: All servers are receiving monthly updates and must be restarted.
Preparation: Please close these systems and all applications connected to these systems before 6:00am. Do not use these systems during the maintenance period.

Services that may be unavailable for up to 15 minutes between 6:00am to 7:30am:
- Internet access on campus
- VIULearn online courses (D2L)
- Student Pay-for-Print services
- Employee and student U drives
- Department share drives
- Employee and student roaming profiles
- Website logins (including VIULearn, VIUTube, VIUBlogs, Mediawiki, VIUSpace, InVIU, and isweb.viu.ca sites)
- VIU databases (including Raisers Edge database, Checkbox Survey, Research Office app, and AquaAssist app).
Apr 4, 15:47 PDT
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018
Completed - The scheduled maintenance has been completed.
Apr 6, 16:22 PDT
Scheduled - What is impacted: Employee and student computers; upgrading software.
Level of impact: No Interruption. Installations will only occur during maintenance windows. The installations will not restart computers.
Timing: beginning 10:00 pm to 6:30 am, Friday March 23. Continuing for up to 2 weeks until all computers updated.
Preparation: Please save your work and log off your systems at the end of every work day. Do not shut down your systems or they will not receive the update.
Mar 21, 14:30 PDT
Resolved - IT Service Interruption RESOLVED - All VIU Campus Notice
Devices can now connect to the internet and wireless services including viu-secure, viu-guest, and eduroam.
Employee and student access to files, email, and other VIU systems has been restored. Phone systems are back to normal.

Thank you,

Information Technology Services
Apr 6, 15:38 PDT
Investigating - IT Service Interruption – All VIU Campuses and Sites Notice

We are experiencing issues with the VIU network. Both wireless (viu-secure, viu-guest, and eduroam) and wired internet is impacted. Employees and students may be unable to access files, email, and other VIU systems. Phone service may also be impacted and employees may need to use 10 digit dialing when making phone calls.

Resolution time: We are working towards a solution. However, resolution time is currently unknown.
Updates: Next email update will be 3:30 pm today, Friday April 6. Please check the Technology Advisory of updates: https://viu-it.statuspage.io/.
Thank you,

Information Technology Services
Apr 6, 14:52 PDT
Apr 5, 2018

No incidents reported.